Dustin Bell
Gilbert
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Collector
Zwicker & Associates P.C.
Tempe
01.2019 - 03.2020
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Maintained accurate records of all collection activities in the system database.
- Recorded information about status of collection efforts.
- Reached out to customer to pursue payments, and discuss default procedures.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Conveyed current account information and obtained payments by using pre-scripted statements.
Collection Customer Service Representative
Flagship Credit Acceptance, CarFinance Capital
Tempe
03.2018 - 01.2019
- Managed customer inquiries regarding account statuses and payment options.
- Documented customer interactions in the database for accurate record-keeping.
- Handled sensitive information while ensuring compliance with privacy regulations.
- Followed up regularly with debtors until full balance is paid off.
- Adhered to all applicable laws when collecting debts.
- Answered incoming calls from customers regarding collections inquiries.
- Maintained accurate records of conversations with customers.
- Educated customers about terms of contract to foster on-time payments.
Debt Collector
H&H Resolution
Mesa
03.2017 - 03.2018
- Contacted clients to discuss outstanding debts and payment options.
- Maintained accurate records of all communications and payment arrangements.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Conducted skip tracing to locate debtors who had changed address or employment status
- Escalated unresolved disputes to legal counsel as necessary.
- Documented all debtor interactions accurately for compliance and follow-up.
- Recorded information about status of all collection efforts.
Education
Associate of Science - Paralegal Studies
Bryan University
Tempe, AZ 01.2020 - 01.2022
Skills
- Skip tracing
- Payment negotiation
- Effective communication
- Conflict resolution
- Attention to detail
- Active listening
- Following conversation scripts
- Call center background
Timeline
Associate of Science - Paralegal Studies
Bryan University
01.2020 - 01.2022
Collector
Zwicker & Associates P.C.
01.2019 - 03.2020
Collection Customer Service Representative
Flagship Credit Acceptance, CarFinance Capital
03.2018 - 01.2019
Debt Collector
H&H Resolution
03.2017 - 03.2018