Dustin Dustin
Front Desk Associate
Tempe
Summary
Customer-focused hospitality professional with experience serving guests in high-volume resort and fitness environments. Skilled in guest relations, customer service, appointment scheduling, payment processing, and conflict resolution. Known for maintaining a positive attitude in fast-paced settings while delivering exceptional guest experiences. First Aid and CPR certified, with strong communication, teamwork, and problem-solving abilities. Currently pursuing a Bachelor of Science in AI in Business at Arizona State University while developing professional experience in hospitality and customer service.
Overview
1
1
year of professional experience
2
2
Certifications
1
1
Language
Work History
Front Desk Associate
Arch Amenities
2025.12 - Current
- Greeted and assisted guests, ensuring positive first impressions and exceptional customer service.
- Managed check-in and check-out processes, maintaining efficiency and accuracy in guest registrations.
- Addressed guest inquiries and concerns promptly, enhancing overall satisfaction with services provided.
- Coordinated reservations and bookings through proprietary software, optimizing front desk operations.
- Manage appointments, scheduling, and member inquiries.
- Have signed and dealt with over 50 tenets
Key Skills Developed:
Guest Relations • Customer Service • Communication • Scheduling • Problem Solving • Hospitality
Lifeguard
Ceaser Palace Entertainment
2025.05 - 2025.08
- Monitored guest safety in a high-volume resort environment.
- Responded to emergencies and administered First Aid and CPR when necessary.
- Enforced safety policies and procedures.
- Delivered excellent customer service to resort guests.
- Assisted in maintaining cleanliness of pool facilities and surrounding areas.
Key Skills Developed:
Guest Service • Safety Compliance • Conflict Resolution • Teamwork • Leadership
Education
Bachelor of Science - AI in Business
Arizona State University
Tempe, AZ2028-05
High School Diploma -
Bishop Gorman High School
Las Vegas, NV 2001.05 -
Skills
- Time management
- Customer Service
- Listening skills
- Guest relations
- High-Volume Customer Service
Certification
First Aid/CPR Certified
Timeline
Personal Training
2026-05
Front Desk Associate
Arch Amenities
2025.12 - Current
Lifeguard
Ceaser Palace Entertainment
2025.05 - 2025.08
First Aid/CPR Certified
2025-05
High School Diploma -
Bishop Gorman High School
2001.05 -
Bachelor of Science - AI in Business
Arizona State University