DUSTIN SCOTT WILLIAMS

Administrative professional with experience supporting students, staff, and partner organizations in a large community college system. Skilled in data management, record keeping, enrollment processes, and office operations. Proficient with administrative tools and coordinating communications to resolve issues efficiently, contributing to the success of students and staff.

• Provide administrative and technical support for students, faculty, instructors, and partner organizations.
• Perform data entry, verification, and record processing across multiple systems.
• Support enrollment workflows, student records, and documentation tasks.
• Use administrative-level access tools, including Duo Mobile.
• Work with internal departments and external partners to resolve issues and share information.

• Manage front office operations and support student registration.
• Provide customer service by resolving inquiries in person and by phone.
• Update student profiles in AAEDMS, record attendance, and complete monthly audits.

• Received comprehensive training on Blancoo drive eraser software, utilizing it to securely wipe outdated hard drives and laptops before they were returned to the manufacturer
• Actively participated in setting up new employees' workstations by deploying desktops and laptops, ensuring seamless integration into the company's IT infrastructure
• Shadowed seasoned IT help desk professionals, observing their handling of inbound calls, resolving user queries, and managing IT help desk ticketing systems