Duzan Sugich
Scottsdale
Summary
Skilled in customer relations and knowledgeable about basic legal requirements. Hardworking, bringing skills in managing property marketing and sales and professional relationships. Works effectively to represent costumers, prospects and companies.
Knowledgeable mediator with proven track record in resolving conflicts and facilitating effective communication among diverse groups. Successfully managed mediation processes, leading to harmonious resolutions in numerous cases. Demonstrated expertise in conflict resolution and active listening, ensuring fair and balanced outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
State Farm
05.2024 - Current
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
Bartender
Barrio Queen
10.2021 - Current
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
Real Estate Agent
SUDE
01.2014 - 07.2021
- Coordinated with legal department to execute all legal documents
- Supplied customers with price estimates, product specifications and general information
- Conducted sales calls and prepared presentations to communicate company capabilities and expertise
- Participated in selection of staff and provided training and support
Insurance Sales Representative
GNP Insurance
03.2014 - 05.2017
- Obtained solid understanding of complexities of risk management
- Solved problems that are sometimes unstructured and require reliance on conceptual thinking
- Planned and organized daily work route in territory
Education
Bachelor Of Law LLB - Mediation And Criminal Law
Universidad Del Valle De Mexico
HERMOSILLO, Sonora12-2021
Skills
- Bilingual - Spanish native language skills
- Problem-Solving Skills
- Customer Service Experience
- Quality Service
- Computer Skills
- Excellent Communication
- Outgoing
- Willingness to learn
Certification
- Certified and licensed adjuster in more than 14 states across the US Department of Insurance.
Languages
Spanish
Native or Bilingual
Timeline
Insurance Claims Specialist
State Farm
05.2024 - Current
Bartender
Barrio Queen
10.2021 - Current
Insurance Sales Representative
GNP Insurance
03.2014 - 05.2017
Real Estate Agent
SUDE
01.2014 - 07.2021
Bachelor Of Law LLB - Mediation And Criminal Law
Universidad Del Valle De Mexico
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