DWAYNE S. WASHINGTON
Peoria
Summary
To establish myself as a permanent representative with my prospective company, increase my sales skills, product knowledge, and grow to exceed company goals and expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Representative & Personalized Customer Service
Gateway Chevrolet
07.2018 - 02.2024
- Provided direct and personalized assistance to customers interested in purchasing new vehicles, ensuring a satisfactory and tailored buying experience.
- Presented detailed information about available offers, promotions, and financing plans, ensuring transparency, and building customer trust.
- Managed test drives, follow-ups, and sales closures while prioritizing customer comfort and peace of mind throughout the process.
- Developed long-lasting customer relationships, achieving a high rate of loyalty and referrals.
- Collaborated with the sales and administration teams to meet monthly objectives, exceeding sales targets in multiple campaigns.
- Delivered after-sales support, assisting with paperwork, warranties, and additional services, strengthening customer satisfaction and loyalty.
Sales Representative & Personalized Customer Service
New Deal Auto Sales
11.2018 - 06.2019
- Provided direct and personalized assistance to customers interested in purchasing new vehicles, ensuring a satisfactory and tailored buying experience.
Independent Agent (Self-Employed)
MP Berry Insurance
01.2003 - 01.2016
- Responsible for own book of business for commercial, Personal, Life and Health Lines Generating business from referrals and cold-calling for appointments to write business.
- New Markets Rep.
- Worked with insurance carrier to gain new markets for writing insurance products commercial, and personal lines expanded capacity to preferred lines.
- Field Agent /Trainer.
- Solicited future clientele by cold calling and networking with prospective businesses for leads and referrals
- Increased outside sales production by 300% by being on call 24 hours a day seven days a week for insurance quotes and new business appointments.
- Trained other outside field agent on networking techniques. Established a permanent visibility in local communities. Instructed and trained new agents on sales skills, products knowledge, and software applications. Sr Field Agent/ Trainer
- Solicited future clientele by cold calling and networking with perspective business for leads and referrals
- Increased outside sales productions by 300% by being on call 24 hours a day seven days a week for insurance quotes and new business appointments.
- Trained other outside field agents on networking techniques. Established a permanent visibility in local communities. Instructed and trained new agent and sales skills, product knowledge, and Software applications.
Education
Associate of Science - Arizona Insurance Licensing
Ford Schools
Phoenix, AZNo Degree - Business Administration And Management
Maricopa Community Colleges, Phoenix College
High School Diploma - Business Managment, Marketing
James Logan High School
Union City, CA05.1988
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Complex Problem-solving
- Sales development
- Relationship management
- Team leadership
Certification
Previous Certifications:
Property and Causualty License(Arizona)16yrs
Life and Health License(Arizona)14yrs
Timeline
Sales Representative & Personalized Customer Service
New Deal Auto Sales
11.2018 - 06.2019
Sales Representative & Personalized Customer Service
Gateway Chevrolet
07.2018 - 02.2024
Independent Agent (Self-Employed)
MP Berry Insurance
01.2003 - 01.2016
Associate of Science - Arizona Insurance Licensing
Ford Schools
No Degree - Business Administration And Management
Maricopa Community Colleges, Phoenix College
High School Diploma - Business Managment, Marketing
James Logan High School