Dylan Pine
Phoenix
Summary
Dynamic District Manager with proven expertise in leadership, process improvement, and customer satisfaction. Successfully implemented strategic plans that enhanced operational efficiency and boosted team performance across multiple locations. Results-driven professional with extensive experience in restaurant management and district operations. Skilled in financial analysis, strategic planning, and team development, leading to increased efficiency and customer engagement while driving profit growth. Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Proactive leader with a strong track record in enhancing customer satisfaction and operational performance. Recognized for analyzing challenges and implementing innovative solutions that improve service delivery and team productivity.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
District Manager
McDonald's
Orlando
03.2019 - Current
- Facilitated regular staff meetings to communicate goals and gather feedback from employees.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Identified opportunities for process improvement across multiple locations within the district.
- Analyzed operational challenges and implemented solutions to enhance efficiency and productivity across all stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
Restaurant General Manager
McDonald's
Orlando
01.2012 - 02.2019
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Education
High School Diploma -
Denver East High School
Denver, CO04-2012
Skills
- Staff motivation
- Communication skills
- Employee training
- Customer service
- Performance metrics
- Conflict resolution
- Problem solving
- Time management
Certification
Hamburger University
Timeline
District Manager
McDonald's
03.2019 - Current
Restaurant General Manager
McDonald's
01.2012 - 02.2019
High School Diploma -
Denver East High School