Dylan Schalow
Peoria
Summary
Working at the different places i have experienced a multitude of different outcomes people and problems and been able to solve and overcome them and am very grateful for all the opportunities i have been given and accomplished in my time of work im looking forward to the next opportunity that arrives and make it the best possible outcome as well and be able to grow and become better as a person and employee
Overview
6
6
years of professional experience
Work History
Retail Service Specialist
Oreily's Auto Parts
06.2024 - Current
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Demonstrated product functions for customers to help evaluate possibilities.
- Conducted regular inventory audits for accurate stock tracking and reordering when necessary.
- Overcame objections by asking lifestyle questions and creating value for customers.
- Assisted in visual merchandising efforts, creating attractive displays that drove sales growth.
- Tracked stock availability to order supplies for timely stock replenishment.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
Customer Service Representative
Desert Golf Cars
03.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduled all the customer cars to be picked up and worked on, explained all the repairs to an understanding of the customer
- Worked on the cars as a mechanic, would transport the cars via forklift onto trailer and off as well as to fix them and move the severely damaged carts
Shipping and Receiving Coordinator
Alternative Hose
12.2022 - 03.2023
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Transported material and pallets via forklift and pallet jack
Warehouse Manager
Pto Sales
12.2021 - 12.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Trim Carpenter
United Construction Group
01.2019 - 12.2021
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Dismantled and demolished areas prior to repairs and installment of new materials.
- Prepared cost estimates for contractors and customers, staying within requested budgets.
- Fostered positive relationships with clients, team members, and subcontractors by maintaining open lines of communication throughout each project.
- Completed projects within established deadlines by effectively managing time and prioritizing tasks as needed.
- Solved complex installation challenges with creative problem-solving skills and in-depth knowledge of carpentry techniques.
- Scheduled delivery of materials, parts and equipment to job sites.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2023
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
Timeline
Retail Service Specialist
Oreily's Auto Parts
06.2024 - Current
Customer Service Representative
Desert Golf Cars
03.2023 - 05.2024
Shipping and Receiving Coordinator
Alternative Hose
12.2022 - 03.2023
Warehouse Manager
Pto Sales
12.2021 - 12.2022
Trim Carpenter
United Construction Group
01.2019 - 12.2021
GED -
Maricopa Community Colleges, Rio Salado Community College
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