Dylan Strickland
Tempe
Summary
Meticulous, well-organized and decisive professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success while pursuing opportunities to further studies and add to hands-on experience.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2024 - Current
- Delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Leasing Consultant
Mark-Taylor
04.2023 - Current
- Responded to over 50 requests and scheduled appointments for property showings daily.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to over 110 messages, emails, and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution daily.
Barista
Starbucks
09.2020 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained over 25 team members with positive reinforcement and respectful, encouraging coaching.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Education
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZ04.2026
Skills
- Administrative Support
- Application Processing
- Community Engagement
- Team Leadership
- Organization
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Shift Supervisor
Starbucks
02.2024 - Current
Leasing Consultant
Mark-Taylor
04.2023 - Current
Barista
Starbucks
09.2020 - 04.2023
Bachelor of Science - Software Engineering
Arizona State University
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