Patty Jacobs
Phoenix,AZ
Summary
Dedicated healthcare professional with over 15 years of progressive experience at Cigna, specializing in strategic client engagement, service delivery, wellness program leadership, and operational excellence. Proven ability to develop and execute award-winning health initiatives while driving client retention, and increasing product adoption through strategic upselling and tailoring solutions. Experienced in end-to-end service management, complex client implementations, and identifying growth opportunities to align with client needs. Recognized for building trusted broker relationships, leading cross-functional initiatives, and leveraging data-driven insights to achieve measurable business outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Health Engagement Senior Analyst | Onsite Well-Being Coordinator II
Cigna
05.2019 - Current
- Spearheaded comprehensive wellness initiatives for a diverse client portfolio, developing and executing data-driven strategies to enhance employee engagement and health outcomes
- Designed and delivered award-winning health programs tailored to client needs, contributing to improved satisfaction and increased adoption of wellness initiatives
- Maintained deep expertise in Cigna’s product offerings, collaborating with brokers, agents, and internal teams to align services with client requirements and drive service expansion
- Presented engaging health seminars and client-specific wellness sessions, reinforcing Cigna’s leadership in corporate health and wellness solutions
Client Engagement Advisor
Cigna
03.2017 - 05.2019
- Managed and executed on-site wellness programs, aligning health initiatives with client goals to optimize engagement and satisfaction
- Delivered tailored client presentations and facilitated cross-functional collaboration, enhancing service alignment and increasing product adoption
Enrollment Specialist
Cigna
09.2014 - 03.2017
- Conducted client-focused educational sessions, increasing engagement with Cigna’s health programs through customized communication strategies and outreach
- Developed and distributed tailored communication materials, enhancing client participation in wellness initiatives
Client Service Executive & Implementation Manager
Cigna
05.2011 - 06.2013
- Directed strategic account management, leveraging health metrics and data-driven insights to enhance client satisfaction, retention, and operational efficiency
- Led end-to-end client onboarding and implementation processes, ensuring seamless transitions and superior service delivery
- Proactively identified opportunities to expand service offerings, collaborating with brokers and internal teams to meet evolving client needs
Previous Roles
Cigna
01.2005 - 12.2010
- Delivered high-touch client support and resolved complex service issues in roles such as Care Advocate and Customer Service Senior Associate, consistently achieving high levels of client satisfaction
Education
Associate of Arts - Communication
Glendale Community College
Glendale2014
Skills
- Strategic Client Engagement & Retention
- Data-Driven Wellness & Health Strategy Development
- Product & Service Expansion Expertise within Cigna
- Broker & Agent Relationship Management
- Advanced Communication & Presentation Skills
- Cross-Functional Team Leadership & Collaboration
Certification
- Certified Wellness Program Coordinator (CWPC), Chapman Institute, 2019
- Adult Mental Health First Aid Instructor, National Council for Mental Wellbeing, 2022
- Life, Accident, and Health – AZ License, Ford Schools, Phoenix, 2014
Timeline
Health Engagement Senior Analyst | Onsite Well-Being Coordinator II
Cigna
05.2019 - Current
Client Engagement Advisor
Cigna
03.2017 - 05.2019
Enrollment Specialist
Cigna
09.2014 - 03.2017
Client Service Executive & Implementation Manager
Cigna
05.2011 - 06.2013
Previous Roles
Cigna
01.2005 - 12.2010
- Certified Wellness Program Coordinator (CWPC), Chapman Institute, 2019
- Adult Mental Health First Aid Instructor, National Council for Mental Wellbeing, 2022
- Life, Accident, and Health – AZ License, Ford Schools, Phoenix, 2014
Associate of Arts - Communication
Glendale Community College
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