Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Budd

Tucson

Summary

Highly-qualified and experienced in working in fast paced environments, taking on routine business challenges with a positive approach. Recognized as a hard working dedicated individual with a history of exceptional leadership and commitment to developing high performing staff members. Detail oriented , strong communication skills, and willing to learn and grow within any company when given the opportunity.

Overview

11
11
years of professional experience

Work History

Managing Bartender

Famous Sam's Sports Bar
11.2013 - Current
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Experienced in working in a fast paced environment able to multitask to complete multiple duties at the highest standard.

Customer Service Representative

Globe Life
02.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
  • Resolved customer complaints with empathy, resulting in increased customer satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with customers and staff.

Education

Aesthetician

Empire Beauty School
Tucson, AZ
02-2023

High School Diploma -

Pantano High School
Tucson, AZ
12-2011

Skills

  • Task delegation
  • Employee retention
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Engaging personality
  • Professional appearance
  • Staff management

Timeline

Customer Service Representative

Globe Life
02.2024 - 12.2024

Managing Bartender

Famous Sam's Sports Bar
11.2013 - Current

Aesthetician

Empire Beauty School

High School Diploma -

Pantano High School

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Marissa Budd