Ebony Quentin
Avondale
Summary
My goal is to obtain a challenging position with diverse job responsibilities in a growth-oriented organization. Utilizing my communication, leadership, organization and academic skills to obtain a position in Customer Service.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Phoenix
04.2022 - Current
- Resolved customer complaints with empathy and professionalism.
- Assisted customers with flight reservations, cancellations and itinerary changes.
- Provided support for baggage claims and lost luggage inquiries.
- Promoted available products and services to customers during account management and reservation calls.
- Provided support to coworkers and new hires via Teams chat.
Medical Assistant/ Front Office
Valley Arthritis Care LLC.
10.2017 - 09.2021
- Recorded and managed patient information and medical histories, ensuring compliance with HIPAA regulations to protect patient privacy.
- Answer high volume calls and obtain insurance information, referrals and medical records, while navigating through intergy systems to schedule, reschedule and cancel appointments.
- Administer medications, also help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections.
- Oversaw satellite office operations as receptionist, facilitating patient check-ins/outs, collecting copays and balances, and maintaining accurate medical records through faxing and scanning.
Fraud Prevention Analyst
Macys Credit & Customer Service
10.2013 - 07.2017
- Handled confidential information in accordance with privacy policy also review and analyze online banking/ACH transactions to determine fraud activity.
- Process up to 250 customer orders on Macys.com and Bloomingdales.com per day, also verifying online orders through verification system.
- Execute and perform client services which include client calls, transaction processing, inquiry response/research, account maintenance and analyzing customer questions, requests and problems.
- Execute and perform client services which include client calls, transactions processing, inquiry response/research, account maintenance and analyzing customer questions, request and problems.
Team Lead
Choices in Community Housing
Phoenix
06.2008 - 07.2013
- Provided respite care for special needs children and adults, including changing diapers, daily feedings, distributing medication, educating on independent living skills, and redirecting negative behaviors.
- Provided respite care for special needs children and adults, ensuring their daily needs were met, including personal hygiene, nutrition, medication distribution, and behavior management.
- Scheduled activities in Excel on a daily calendar, prepared daily lesson plans, and communicated monthly reports for the business.
- Assisted with Client Intervention Techniques as well as CPR and First Aid Training.
- Phoenix, AZ
Education
Agua Fria High School - General Studies
Agua Fria High School
Avondale, AZMedical Assistant - Phlebotomy
Arizona College of Allied Health
Phoenix, AZClifton Strengths
- Includer
- Positivity
- Relator
- Developer
- Responsibility
Timeline
Customer Service Representative
Southwest Airlines
04.2022 - Current
Medical Assistant/ Front Office
Valley Arthritis Care LLC.
10.2017 - 09.2021
Fraud Prevention Analyst
Macys Credit & Customer Service
10.2013 - 07.2017
Team Lead
Choices in Community Housing
06.2008 - 07.2013
Agua Fria High School - General Studies
Agua Fria High School
Medical Assistant - Phlebotomy
Arizona College of Allied Health