Ed Neilson
Scottsdale
Summary
To utilize my professional skills and abilities in an effort to facilitate the successful operations within a given department or work unit to achieve excellent results as well as to lead and enrich the work lives of those I engage.
Overview
39
39
years of professional experience
Work History
Supervisor Building Services
Mayo Clinic Arizona
10.2008 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Sales
Hawkeye Landscaping
02.2003 - 10.2007
- Respond to sales inquiries and present landscaping designs/concepts to potential clients
- Present a bid for proposed concepts and market closure of the contract
- Schedule and manage work teams; including design layout, ordering of materials, receipt of payments from client and ensure quality outcomes
- Knowledgeable in all aspects of landscaping design and construction, including irrigation system controls and installation, low voltage lighting system controls and installation, hardscape and masonry construction
- Gain client confidence through demonstration of exceptional listening skills, orderly presentation of creative concepts and interpersonal skills
- Earn trust of client by providing timely follow up on any questions and exhibiting a 'give/take' attitude
- Close the sale
- Work closely with the foreman/crew to ensure quality product is being delivered to client.
Housekeeping Manager
Mayo Clinic Hospital
06.1998 - 02.2003
- Managed daily operations of housekeeping and linen delivery staff; including quality assessment, budgetary control, staff development and customer service
- Maintained a close relationship with staff by using strong interpersonal skills resulting in high employee retention rate and consistent quality effort
- JCAHO and state accreditation with no deficiencies being cited
- Supervised annual building maintenance and refurbishing program; including coordinating effort between Nursing and Facilities group (Kitchell, housekeeping and maintenance staff)
- Speak/write basic Spanish.
Housekeeping Manager/Sales
ServiceMaster Management Services
01.1986 - 05.1998
- Managed the housekeeping operations at two different facilities: St
- Mary Corwin Hospital in Pueblo, CO (01/86-09/93) and Chandler Regional Hospital (09/93-05/97)
- Also provided management support at numerous facilities
- Served as the Regional Sales Representative for a six state territory
- Illustrated strong leadership skills and was promoted through the ranks from Floor Technician to Manager within one year
- Managed the efforts of a ServiceMaster team to ensure State accreditation and JCAHO approval for a newly constructed sister hospital in Walsenburg, CO
- Managed the Building Maintenance and Work Order System at a retirement facility in Pueblo, CO as part of a management support effort.
Education
BS in Accounting -
University of Southern Colorado
Pueblo, CO09.1993
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Operations Management
Professionaloverview
Over 30 cumulative years of healthcare related experience in acute and sub-acute care settings with demonstrated effective communication skills with the ability to establish rapport with both customers and staff. I am a self-motivated innovator with a record of success in troubleshooting and problem resolution. I lead by example and have established a professional work environment based on mutual respect in an effort to foster an environment of engagement.
References
- Tom Jacobsen, 6024639869, Professional Reference/Supervisory
- Gordon Palmer, 6026955616, Professional Reference/Colleague
- KC Lockhard, 6027706789, Personal Reference
Languages
Spanish
Professional Working
Timeline
Supervisor Building Services
Mayo Clinic Arizona
10.2008 - Current
Sales
Hawkeye Landscaping
02.2003 - 10.2007
Housekeeping Manager
Mayo Clinic Hospital
06.1998 - 02.2003
Housekeeping Manager/Sales
ServiceMaster Management Services
01.1986 - 05.1998
BS in Accounting -
University of Southern Colorado
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