Company Overview: Abrazo Central Campus, Phoenix, AZ 85015
Focus on consistent scribe quality, scribe 'best practice' standards, and continuing scribe education a) Review scribe charts to ensure quality, b) Shadow and evaluate scribes, c) Seek Provider input for staff improvement d) Initiate a specific Performance Improvement Plan (PIP) to address performance concerns and document improvement with a respective scribe(s)
Collaborate with the Chief Scribe, Senior Chief Scribe, or Senior Account Manager to ensure the stability of the respective scribe program, review the quality of all scribes, and ensure the scribe program is using standardized company protocol for training
Review and ensure the use of the Quality Assurance Program (QAP) at their facility, assisting the Chief Scribe with the maintenance of the QAP spreadsheet
Documented clinician and patient encounters into Cerner
Human Resources Specialist
US Army Reserves
Sacramento, AZ
03.2021 - Current
Company Overview: 319th Expeditionary Signal Battalion
Trained in Combat Lifesaver Course (CLS) to provide immediate first aid in case of an emergency
Prepared and processed recommendations/requests for promotions, awards, and ceremonies
Provided assistance with handling personal records and maintaining Soldier Readiness Program (SRP) for individuals who are mobilizing or deploying
Provided personnel support and assistance to the 319th SB(E) HHC involving 1) preventative maintenance checks and services (PMCS) and 2) preventative maintenance inspections (PMI) on signal equipment, individual gear, and assigned vehicles
Registration/Scheduler
Interventional Endoscopy Associates
Scottsdale, Arizona
03.2022 - 03.2024
Registered patients accurately in the electronic health record (EPIC) system, ensuring compliance with HIPAA and institutional protocols developed by HonorHealth
Obtained, reviewed, and organized medical records, imaging, and lab results to support physician evaluation and pre-procedure planning.
Conducted follow-up communications with patients regarding test results, procedure preparations, and additional documentation as requested by providers.
Maintained high levels of patient satisfaction across multiple offices by addressing concerns promptly and professionally.
Contributed to practice growth by identifying opportunities for expanding services or improving existing offerings based on observed patterns in scheduling demands.
Licensed Nurse's Assistant
Citadel Post Acute
Mesa, AZ
08.2020 - 12.2021
Provided direct patient care to individuals in a post-acute rehabilitation setting, assisting with activities of daily living (ADLs), mobility, and personal hygiene.
Monitored and documented vital signs, patient conditions, and progress, ensuring timely communication with nursing staff and physicians.
Supported COVID-19 infection control protocols, including the use of PPE, sanitization procedures, and patient isolation, to ensure safety for both residents and staff.
Delivered compassionate, empathetic care to residents, helping to maintain mental and emotional well-being during the isolation and challenges of that arose due to the COVID-19 pandemic.
Sports Programs Lead Manager
Sun Devil Fitness Complex
01.2019 - 12.2021
Managed and coordinated daily operations for ASU's intramural sports programs, overseeing scheduling, staffing, and resource allocation for over a hundred teams and thousands of participants across a 'sport season'.
Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
Directed the planning, execution, and promotion of university club sports programs, ensuring compliance with university policies and fostering student engagement.
Implemented safety protocols, risk management practices, and conflict resolution strategies to ensure a positive and inclusive environment for all participants.
Kids Camp Supervisor
Arizona State University
05.2019 - 08.2019
Developed and implemented engaging, age-appropriate activities and lesson plans for children ages 4 to 12, fostering creativity, teamwork, and social skills.
Collaborated with other supervisors to identify areas for improvement and implement necessary changes.
Ensured the safety and well-being of 50 children through effective risk management, emergency preparedness, and adherence to camp policies.
Trained new employees in camp policies, procedures, and best practices for optimal performance.
America Reads Mentor
Mary Lou Fulton College for Teaching and Learning
05.2018 - 12.2018
Provided one-on-one and small group tutoring to K-3 students in reading, writing, and language arts, improving literacy skills in both English and Spanish
Developed engaging, bilingual educational activities to enhance reading comprehension and language acquisition for diverse learners
Collaborated with teachers and families to track student progress and address learning barriers, ensuring a holistic approach to student success.
Adapted tutoring methods to meet the needs of each child, integrating cultural and linguistic backgrounds into lessons to improve engagement.
Enhanced mentee performance by providing personalized guidance and support.
Research Project: Designing and Developing an Assistive Technology System for Quadriplegics (Fall 2020) Biomedical Instrumentationunder Professor J.M.R. Apollo Arquiza. Successfully designed and implemented a functional assistive technology prototype that enabled hands-free computer interaction for individuals with quadriplegia, using head movements and bite/tap inputs. The system demonstrated reliable control of cursor navigation and click selection through LabVIEW-based signal processing, showcasing the potential for low-cost, user-friendly adaptive interfaces in accessibility technology.
Research Project: Designing and Developing a Glucose Meter for Diabetic Individuals (Fall 2019) Biomedical Product Design & Development II under Professor Jerry Coursen. Successfully developed a functional prototype of a low-cost glucose meter aimed at improving accessibility for diabetic individuals. The project integrated Arduino-based sensor input, MATLAB for data visualization and analysis, and custom 3D-printed housing for device ergonomics. Demonstrated the application of core biomedical engineering principles in device design, sensor integration, and user-interface development from a clinical and end-user perspective.
Timeline
Associate Chief Scribe
Scribe America
03.2023 - Current
Bachelor of Science - Nursing
Grand Canyon University
05.2022 - Current
B.S.E - Biomedical Engineering
Arizona State University
05.2022 - Current
Registration/Scheduler
Interventional Endoscopy Associates
03.2022 - 03.2024
Human Resources Specialist
US Army Reserves
03.2021 - Current
Licensed Nurse's Assistant
Citadel Post Acute
08.2020 - 12.2021
Kids Camp Supervisor
Arizona State University
05.2019 - 08.2019
Sports Programs Lead Manager
Sun Devil Fitness Complex
01.2019 - 12.2021
America Reads Mentor
Mary Lou Fulton College for Teaching and Learning
05.2018 - 12.2018
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