Eddy Blanco III
Gilbert
Summary
Customer-focused professional with extensive experience in food service and guest relations. Skilled in managing customer interactions and resolving conflicts to enhance satisfaction. Delivers efficient service through effective communication and collaboration, thriving in diverse environments to meet customer needs.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Server
Over Easy
Queen Creek
03.2022 - Current
- Provide excellent customer service to enhance the dining experience.
- Train new employees on customer service protocols and restaurant procedures.
- Manage staff scheduling and coordinated team activities for efficient service.
- Enforce health and safety regulations to maintain a safe dining environment.
- Supervise daily restaurant operations and ensured adherence to quality standards.
Prep Baker
Creative Hands Cuisine
Mesa
03.2022 - 07.2023
- Operated ovens and mixers to produce dough and pastries efficiently.
- Prepared various baked goods following established recipes and quality standards.
- Assisted in developing new recipes for seasonal menu offerings.
- Organized ingredient inventory and ensured proper storage practices.
- Maintained cleanliness of baking equipment and work areas consistently.
Bartender/Server
Alamo Drafthouse Cinema
Gilbert
10.2020 - 09.2022
- Mixed and served a variety of drinks to customers.
- Managed inventory of beverages and supplies efficiently.
- Maintained cleanliness and organization of bar area.
- Greeted customers and provided assistance with ticket purchases.
- Monitored movie schedules and directed patrons to their screens.
Guest Service Team Lead
Target
Queen Creek
03.2018 - 09.2020
- Resolved customer complaints swiftly to maintain store satisfaction levels.
- Processed customer transactions accurately and efficiently at point of sale.
- Implemented store promotions and ensured proper signage for visibility.
- Managed daily schedules and delegated tasks among team members efficiently.
Dishwasher
Oregano's Pizza Bistro
Queen Creek
02.2017 - 12.2017
- Cleaned and sanitized dishes, glassware, and utensils to support kitchen staff in meeting customer needs.
- Maintained clean and organized work areas to minimize dish turnaround delays.
- Used downtime to complete extra cleaning tasks such as equipment deep cleaning.
- Backed up kitchen staff at various stations to ensure smooth kitchen operations.
- Backed up kitchen staff, assisting with food preparation during busy periods.
- Swept and scrubbed floors.
Education
Diploma -
Queen Creek High School
Queen Creek, Arizona03-2019
Skills
- Mixology
- Customer service
- Food safety practices
- Cleanliness standards
- Team management
- Employee training
- Item promotion
- Adaptability
- Effective communication
Certification
Real Estate License- Arizona School of Real Estate and Business
Timeline
Server
Over Easy
03.2022 - Current
Prep Baker
Creative Hands Cuisine
03.2022 - 07.2023
Bartender/Server
Alamo Drafthouse Cinema
10.2020 - 09.2022
Guest Service Team Lead
Target
03.2018 - 09.2020
Dishwasher
Oregano's Pizza Bistro
02.2017 - 12.2017
Diploma -
Queen Creek High School