Edgar Lopez
Glendale
Summary
Bilingual English/Spanish customer service professional with experience assisting students in a fast-paced front desk
environment, handling documentation, maintaining accurate records, and explaining procedures clearly. Strong
communication, attention to detail, and computer system skills with the ability to learn policies and processes quickly.
Overview
3
3
years of professional experience
Work History
Student Services Associate
Maricopa Community Colleges
Glendale, AZ
09.2023 - Current
- Supported international students by explaining enrollment steps, requirements, and available programs to individuals from
diverse countries and backgrounds. - Coordinated communication between departments to streamline student support services.
- Developed and maintained informational resources for prospective and current students.
- Provided information to prospective and current students regarding English language programs, enrollment requirements, and
college services. - Answered student questions in person and over the phone in a high-volume front desk environment.
- Contacted students regarding payments, required documentation, and eligibility requirements, while maintaining accurate
records and professional communication. - Maintained confidentiality when handling student records and personal information.
- Resolved student issues related to class registration, schedules, and payments by identifying solutions or directing them to
appropriate resources. - Assisted Global Education Services with organizing and supporting student events and activities.
Education
Associate of Applied Science - Cybersecurity
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2028
High School Diploma -
Kino High School
Sonora, Mexico06-2022
Skills
- Policy interpretation
- Customer service
- Student retention
- Time management
- International customer service
- Data entry
- Appointment scheduling
- Verbal and written communication
- File organization
- Sensitive information handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Services Associate
Maricopa Community Colleges
09.2023 - Current
Associate of Applied Science - Cybersecurity
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Kino High School