Edgar Salinas
Phoenix
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Server
Denny's Restaurant
01.2024 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Customer Service Representative
Amazon
01.2021 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Server/host
IHOP LLC
08.2019 - 04.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
Front of House Team Member/Back of House Cook
Chick-fil-A
12.2018 - 05.2020
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Education
High School Diploma -
Arizona Agribusiness & Equine Center Inc. - South
Phoenix, AZ05.2020
Skills
- Credit Card Payment Processing
- Transaction Processing
- De-escalation Techniques
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Creative Problem Solving
- Courteous with Strong Service Mindset
- English/light Spanish Fluency
- Calm and Professional Under Pressure
- Customer Service
- Translation and Interpretation Services
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Denny's Restaurant
01.2024 - Current
Customer Service Representative
Amazon
01.2021 - 12.2023
Server/host
IHOP LLC
08.2019 - 04.2021
Front of House Team Member/Back of House Cook
Chick-fil-A
12.2018 - 05.2020
High School Diploma -
Arizona Agribusiness & Equine Center Inc. - South
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