Edgar Sierra-Santiago

• Task management

Efficiently coordinate and prioritize daily tasks ensuring timely and accurate delivery of product and services to clients. Manage product orders, monitor inventory levels, and project timelines for seamless execution.

• Customer service

Responding in a timely manor to customer inquiries and helping to assist over the phone and in person

• Guest engagement

Delivering efficient customer engagement with commercial and retail clients daily, providing a personalized experience to help clients select their products, ensuring high levels of satisfaction and repeat business

• Escalation handling

Manage and resolve escalations with professionalism, addressing client concerns promptly, working to find effective solutions while maintaining positive relationships even during challenging situations

• Account management

Develop and natured relationships with commercial and trade cliental, serving as the primary point of contact for order updates, product inquiries, and special request, ensure client accounts were well managed with a focus on long term satisfaction and retention

• Sales expertise

Proactively engage with customers across multiple platforms, in person over the phone and via web based chat, identified sales opportunities and close sales to meet revenue targets

• Operation

Manage daily operations, processing transactions, cash and electronic transactions, maintaining accurate records or financial activities, ensure proper billing and payment processing for commercial accounts

• Team collaboration

Work closely with cross functional teams to stream line processes, improve team moral around guest engagement and overall job satisfaction, set and met exceptions with team members and peers

• DIY and PRO customer sales for quality paint products to assist in job completion by selling the whole project.
• Helped customers locate products and checked store system for merchandise at other locations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Used data entry skills to accurately document and input statements.
• Monitored outstanding invoices and performed collections duties.
• Maintained accurate records of customer payments.
• Responded to customer concerns and questions on daily basis.

• Stood watch while underway to facilitate communications and maintain onboard safety and security.
• Loaded, stored and securely transferred bunkers, oils and bilge to maintain safety and protect natural environment.
• Checked tank soundings to prevent tank from overflowing or running dry.
• Inspected lifesaving and visual-signaling equipment for defects.
• Navigated ship under direction of captain and studied actionable insights to avoid collision.
• Monitored ship entry and exit points to maintain stringent security measures.
• Performed deck maintenance and upkeep and reported abnormalities.
• Chipped, painted and ground deck to maintain structural integrity.
• Met requirements for government-issued certifications, keeping ship in full compliance.