Edison Etsitty
Fort Defiance
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Navajoland Denny's
Saint Michaels
03.2017 - Current
- Managed daily operations to ensure efficient restaurant workflow and customer satisfaction.
- Oversaw staff recruitment, training, and performance management for diverse teams.
- Implemented operational procedures to enhance food safety and quality standards.
- Coordinated inventory management, including ordering supplies and minimizing waste.
- Established schedules to optimize labor costs while meeting service demands.
- Fostered a positive work environment through effective communication and team-building activities.
- Ensured compliance with health regulations and company policies during inspections.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maintained cleanliness of various surfaces in commercial spaces.
- Followed safety protocols while using cleaning chemicals and tools.
- Organized storage areas for cleaning supplies and equipment efficiently.
- Performed deep cleaning of restrooms, including scrubbing and sanitizing toilets, sinks, countertops, floors and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Package Handler
Fed Ex Ground
Phoenix
10.2005 - 12.2005
- Sorted packages by destination for efficient processing.
- Loaded and unloaded packages from delivery trucks.
- Operated package scanning equipment to track shipments.
Merchandise Associate
General Distributors Inc
- Assisted in receiving and organizing merchandise shipments efficiently.
- Maintained cleanliness and orderliness of sales floor and storage areas.
- Collaborated with team members to restock shelves promptly.
- Followed safety procedures while handling products and equipment responsibly.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Education
Window Rock High School
Fort Defiance, AZSkills
- Operational management
- Inventory control
- Staff training
- Budget management
- Food safety standards
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Purchasing and planning
- Budget coordination
- Leader
- Team player
- Motivation
- Communication skills
- Training and coaching
- Customer relations
- Safety protocol
Certification
- Serv Safe Certificate
- Food Handlers Certificate
Timeline
General Manager
Navajoland Denny's
03.2017 - Current
Package Handler
Fed Ex Ground
10.2005 - 12.2005
Merchandise Associate
General Distributors Inc
Window Rock High School