Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edith Enriquez

TUCSON

Summary

Experienced office manager/administrative assistant with a proven track record in thriving in fast-paced environments. Demonstrates strong organizational, leadership, technical, and interpersonal skills. Confident and poised when interacting with individuals at all levels. Detail-oriented and resourceful in office management, excelling in multitasking. Over 10 years of experience in administrative and technical roles, including administrative assistance, human resource management, performance management, program marketing, office automation, record maintenance, customer service, incident management, report generation, data entry, bookkeeping/bank deposits, outreach services, conducting trainings, self-motivation, bilingual proficiency, organization skills, referrals coordination, limited counseling support, and technical assistance provision using Microsoft Word/Excel.

Overview

17
17
years of professional experience

Work History

Office Manager

Cal-Am Resorts
10.2017 - Current
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Monitor customer service phone calls and emails for quality assurance purposes.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Prepare and issue work schedules, deadlines, and duty assignments for customer service representatives.
  • Research, compile and prepare reports required by management or governmental agencies.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Develop or update procedures, policies, or standards.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Design, implement or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop work schedules according to budgets and workloads.
  • Become proficient in all duties of the Guest Services Representative and fill in as needed.
  • Strong multi-tasking and excellent verbal and written communication skills are required.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
  • Handled day-to-day accounting processes to drive financial accuracy.

Clerk III

Cochise County Health and Social Services
02.2015 - 08.2017
  • Under general supervision performed office and clerical work as required for fast paced environment
  • Greeted and communicated effectively with the public answered questions about public health services offered or made referrals
  • Assisted nurses with scheduled appointments for clinics and charting
  • Maintained medical records and entered in health care database
  • Received cash payments for services and made weekly bank deposit
  • Prepared reports and submitted to supervisor

Branch Office Administrator

Edward Jones Investments
09.2013 - 02.2015
  • Maintained office organized
  • Responded to incoming phone calls, service requests, wires, emails, and faxes
  • Responded to administrative requests and paperwork
  • Provided excellent customer service by answering clients questions related to market information, account statements, estate, securities, mutual funds, account opening/closing, retirement and quotes
  • Under the Financial Advisors approval assisted with stock trades and mutual funds transfers
  • Scheduled appointments with Financial Advisor for client portfolio reviews
  • Prepared and updated client portfolios with hypos/calcs and cost basis at the direction of the financial advisor
  • Organized Financial Advisors time by managing meetings, phone calls, and walk-ins
  • Assisted with key referral marketing

Case Manager

Southeastern Arizona Community Action Program (SEACAP)
10.2011 - 10.2012
  • Offered emergency assistance and outreach services for programs operated by the Arizona Department of Economic Security Community Services Administration
  • Provided intake, assessment, limited counseling, information and referrals all which were directed in making the client aware of existing programs and requirements for qualification
  • Assisted with outreach services to rural areas in the community for low income families
  • Prepared and submitted reports to supervisor

Administrative Assistant

PEPP Micro Business & Housing Development Corp. (PMHDC)
07.2007 - 07.2010
  • Greeted the public and answered questions about the program and distributed agency forms as needed
  • Organized plans, conducted meetings, conferences and workshops for business planning
  • Provided technical assistance and referrals for all programs
  • Responsible for maintenance of all records, inventories, and other data necessary for the proper and efficient operation of the agency
  • Submitted all reports of activities and expenses to the executive director

Education

Associates in General Studies Degree -

Cochise College
01.2010

Skills

  • Customer Service
  • Organizational Skills
  • Excellent multi-tasking ability
  • Customer Relations
  • Office Management

Timeline

Office Manager

Cal-Am Resorts
10.2017 - Current

Clerk III

Cochise County Health and Social Services
02.2015 - 08.2017

Branch Office Administrator

Edward Jones Investments
09.2013 - 02.2015

Case Manager

Southeastern Arizona Community Action Program (SEACAP)
10.2011 - 10.2012

Administrative Assistant

PEPP Micro Business & Housing Development Corp. (PMHDC)
07.2007 - 07.2010

Associates in General Studies Degree -

Cochise College

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Edith Enriquez