Edith Unser

• Developed and implemented engaging recreational programs tailored to residents' cognitive abilities.
• Coordinated daily activities, enhancing resident participation and overall satisfaction.
• Evaluated resident interests to create personalized activity schedules promoting social interaction.
• Trained and mentored staff on best practices for facilitating therapeutic activities.
• Collaborated with healthcare professionals to ensure activities aligned with residents' care plans.
• Monitored activity outcomes, adjusting programs based on resident feedback and engagement levels.
• Managed supply inventory for activity-related materials, ensuring availability of necessary resources.

Elevated team performance through proactive engagement in productivity initiatives. Drove program success by applying tested strategies that maximized outcomes.

• Create a diverse and engaging monthly calendar as well as newsletter
• Implement meaningful and enriching activities for residents with all levels of Dementia
• Generate social media posts to help marketing strategies

• Assist my director in creating activities for our monthly calendar for our Memory Care Residents
• Generate social media posts to help marketing strategies
• Drive residents to and from Community outings, assist during outings.
• Attend various community committees, like Resident Council, and Food Committee
• Coordinate community volunteers
• Manage activity budget and purchase necessary activity supplies
• Plan, coordinate, and implement meaningful recreational activities
• Document resident progress/declines in activity participation
• Assist my manager in coordinating special events i.e. Family Night, Holiday parties, various outings
• Implement specific recreation groups, such as: Morning Funnies, Exercise, Baking Group, Socials of different kinds (i.e. Happy Hour Fridays, Chocolate Cherry Socials, Root Beer Floats, Relax & Rejuvenate, Walking Group, Creative Expressions, On This Day, Keep Active
• Document resident participation in activities
• Assist residents to/from activities
• Received an award for “Best Senior Living Community of the North Valley 2020”

• Implemented strict visitor and communication policies to safeguard resident privacy and ensure compliance with HIPAA laws.
• Engaged with residents to identify personal preferences, fostering a supportive environment that alleviates confusion.
• Responded to phone inquiries in a courteous manner, enhancing overall customer satisfaction and engagement.
• Improved family experience by streamlining sign-in and sign-out processes. Built lasting connections with families through proactive engagement and communication.
• Established a concierge checklist that streamlined the onboarding process for new employees. Produced cheat sheets that optimized the use of software programs at the concierge desk, enhancing overall productivity.
• Conducted hands-on training for new staff on essential software tools such as Microsoft Excel, Publisher, and Yardi ECP to ensure operational efficiency.

• Guided clients through the real estate process, ensuring a smooth experience that encourages referrals from satisfied customers.
• Facilitated property showings, showcasing features to attract prospective buyers.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.

• BST HOMES was a family owned and operated real estate investment company engaged in the acquisition, renovation, and resale of residential properties. I provided BST HOMES with my impeccable eye for design in, and around the home being renovated at the time.
• Evaluated project outcomes and gathered client feedback to refine future design strategies and improve satisfaction.
• Analyzed user behavior and feedback to optimize design and user experience.

• Executed payment collection for deliveries by engaging with clients via phone and email, ensuring resolution of varied challenges.
• Facilitated resolution of insurance claims for damaged or stolen cargo by actively listening to claims from various stakeholders and identifying optimal solutions.
• Coordinated discussions among company managers, owners, and attorneys to ensure efficient resolution of claims involving Eagle Freight and other entities.
• Coordinated all aspects of driver's hire process, including thorough background verification and system administration.

• Assisted estheticians in administering a range of skincare services to enhance client satisfaction and skin health.
• Developed proficiency in medical aesthetics, including knowledge of laser technology and botox applications.
• Streamlined the handling of various ad-hoc tasks, prioritizing time-sensitive needs to enhance overall retail performance.
• Managed client interactions to efficiently schedule appointments and resolve issues, ensuring high levels of client satisfaction.
• Analyzed and updated client records in salon computer system to maintain comprehensive customer profiles.
• Oversaw cleanliness of reception area to uphold a positive first impression. Managed inventory by restocking shelves to ensure availability of materials. Cultivated a professional reception desk environment to enhance visitor experience.
• Analyzed latest hair and skincare trends and products to align services with evolving client preferences.

• Oversaw daily revisions and upkeep of product placements, ensuring alignment with marketing strategies.
• Managed logistics and team collaboration for the successful launch of new Walgreens wellness stores, involving considerable travel and strategic coordination.
• Developed and delivered training programs to enhance customer service skills and product expertise among cosmetics department staff.
• Managed inventory control processes, ensuring accurate stock levels and minimizing waste.
• Led team in implementing operational improvements, enhancing workflow efficiency and service delivery.

• Department Manager responsibilities included setting tasks and daily goals for myself and department Beauty Advisors
• Oversaw comprehensive inventory control initiatives to maintain product availability and minimize stock discrepancies. Established and monitored minimum and maximum inventory thresholds to enhance operational efficiency. Led efforts in cosmetic resets while educating team members on effective makeup application techniques.
• Managed expanding task portfolio in response to evolving expectations from upper management.
• Trained and mentored junior advisors, fostering a collaborative team environment.
• Developed and implemented sales strategies to boost product visibility and drive revenue growth.
• Maintained up-to-date knowledge of industry trends, providing expertise in product selection and application techniques.

• Ensured customer satisfaction through attentive listening and effective resolution of concerns raised by unsatisfied customers.
• Adhered to task assignments from senior beauty advisor, contributing to overall service excellence.
• Maintained well-stocked and orderly shelves to enhance customer experience.
• Acquired in-depth product knowledge and established elevated standards and objectives for personal and departmental performance.
• Educated customers on skincare and makeup application techniques to promote effective usage of products.
• Basic proactive customer service
• Register and retail knowledge
• Knowledge in stocking, facing, product placement, and organization