Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Edna Orozco

Yuma

Summary

Dedicated and detail-oriented healthcare professional with over six years of administrative and patient care experience. Known for exceptional organization, teamwork, and a compassionate approach in supporting both clinical and office operations. Seeking to contribute strong communication, coordination, and leadership skills to a dynamic medical setting.

Overview

8
8
years of professional experience

Work History

Front Office Manager

Yuma Nephrology
Yuma
08.2024 - Current
  • Oversee daily front office operations to maintain smooth patient flow and superior service quality.
  • Supervise and train staff in scheduling, billing, and communication procedures.
  • Collaborate with providers to coordinate patient care and enhance office efficiency.
  • Ensure full compliance with HIPAA and other regulatory standards.

Case Management Assistant

Yuma Regional Medical Center
Yuma
01.2023 - 08.2024
  • Supported case management team with patient care coordination and discharge planning.
  • Assisted patients with referrals to community resources and follow-up services.
  • Maintained accurate documentation and verified insurance details for each case.
  • Provided education and empathetic support to patients and families navigating care transitions.

Patient Access Counselor

Yuma Regional Medical Center
Yuma
07.2021 - 01.2023
  • Applied HIPAA privacy standards while managing patient registration and insurance verification.
  • Processed patient coverage and claims using payer systems and eligibility databases.
  • Ensured compliance with Medicare, Medicaid, and third-party requirements.
  • Submitted claims electronically and resolved discrepancies with insurers.

Testing Technician / Medical Records Clerk / Prior Authorization Specialist / Front Office Receptionist

ABC Neurology
Yuma
05.2018 - 07.2021
  • Performed diverse administrative and technical duties including patient intake, testing, and insurance authorizations.
  • Coordinated medical records and ensured confidentiality compliance under HIPAA guidelines.
  • Scheduled patient appointments and processed billing with attention to detail.
  • Collaborated with medical staff to maintain high-quality patient care and efficiency.

Education

High School Diploma -

Cibola High School
Yuma, AZ

Some College (No Degree) - Business Administration and Management

Arizona Western College
Yuma, AZ

Skills

  • Customer Service
  • Coordination
  • Microsoft Office
  • HIPAA Compliance
  • Training & Development
  • Eclinicals
  • Insurance Knowledge
  • Payment Processing
  • Conflict Resolution
  • Scheduling
  • Planning & Organizing
  • Team Collaboration
  • Patient scheduling
  • EPIC

Language

  • Spanish
  • English

Timeline

Front Office Manager

Yuma Nephrology
08.2024 - Current

Case Management Assistant

Yuma Regional Medical Center
01.2023 - 08.2024

Patient Access Counselor

Yuma Regional Medical Center
07.2021 - 01.2023

Testing Technician / Medical Records Clerk / Prior Authorization Specialist / Front Office Receptionist

ABC Neurology
05.2018 - 07.2021

High School Diploma -

Cibola High School

Some College (No Degree) - Business Administration and Management

Arizona Western College
Edna Orozco