Eduardo Hernandez
Buckeye
Summary
Underwriting service assistant with proven expertise in risk evaluation and insurance documentation management. Strong analytical and problem-solving abilities contribute to adherence to organizational policies and improved loss ratios through effective risk assessment. Aiming to apply diverse skills to excel in underwriting service specialist role at Arch Insurance Group.
Overview
9
9
years of professional experience
Work History
Underwriting Service Assistant
State Farm
12 2023 - Current
- Facilitated external customer information collection to enhance underwriting efficiency.
- Assisted underwriters in evaluating risk and determining client coverage options.
- Communicated with agents to gather essential information for policy assessments.
- Collaborated with colleagues to develop process improvements for underwriting services.
- Provided feedback on areas needing enhancement during underwriting evaluations.
- Executed accurate data entry tasks to support underwriting processes.
- Contributed relevant customer insights to inform risk assessments.
- Modified policies based on updated information and analytical findings.
Licensed Loan Officer
Loandepot
Irvine
09.2021 - 06.2022
- Delivered exceptional customer service to enhance client satisfaction.
- Verified application information to address missing data or errors.
- Guided customers in selecting optimal mortgage loans tailored to individual needs.
- Collected essential customer data, including assets, salaries, debts, and employment status.
- Obtained NMLS – SAFE Certification to demonstrate specialized knowledge in financial services.
- Verified applicant histories with credit bureaus to facilitate loan approval processes.
- Monitored application deadlines and proactively informed customers regarding timelines.
Tile Installer
Jr Mcdade
Phoenix
12.2016 - 12.2018
- Subcontracted through Eduardo Terrazas for McDade to install tile efficiently.
- Ensured timely completion of work within established deadlines.
- Executed thorough cleanup after project completion.
Sales representative/ Customer service
Penny Pincher Auto Parts
01 2022 - 02 2023
- Surpassed sales targets through strategic customer engagement.
- Resolved customer issues to ensure satisfaction and repeat business.
- Answered inquiries on auto parts, warranties, and return policies with precision.
- Delivered outstanding customer service by tailoring solutions to individual needs.
Line Lead
Axon
11 2022 - 11 2023
- Led a team in developing electronic control devices, tasers, and video products.
- Conducted visual inspections, tests, and assembly of components.
- Utilized software for testing, data downloading, and recording results.
- Trained new employees on technical processes and equipment usage.
- Collaborated with diverse teams to enhance project outcomes.
Sales Representative
Penny Pincher Auto Parts
02 2018 - 09 2021
- Surpassed sales targets through strategic customer engagement.
- Resolved customer issues to ensure satisfaction and repeat business.
- Answered inquiries on auto parts, warranties, and return policies with precision.
- Delivered outstanding customer service by tailoring solutions to individual needs.
Education
High School Diploma -
North Canyon High School
Phoenix AZ05-2011
Skills
- Data management and entry
- Risk assessment
- Policy modification
- Underwriting support
- Policy analysis
- Attention to detail
- Reliability and resilience
- Team collaboration
- Problem solving
- Adaptability and learning
- Effective communication
Personal Information
Languages
English
Professional
Spanish
Professional
Timeline
Licensed Loan Officer
Loandepot
09.2021 - 06.2022
Tile Installer
Jr Mcdade
12.2016 - 12.2018
Underwriting Service Assistant
State Farm
12 2023 - Current
Sales representative/ Customer service
Penny Pincher Auto Parts
01 2022 - 02 2023
Line Lead
Axon
11 2022 - 11 2023
Sales Representative
Penny Pincher Auto Parts
02 2018 - 09 2021
High School Diploma -
North Canyon High School