Edward Rodriguez Madrigal
Phoenix
Summary
Dynamic Data Center Technician with proven expertise at IES Communications, enhancing operational efficiency through innovative server management and proactive infrastructure monitoring. Skilled in network troubleshooting and performance optimization, I excel in leading cross-functional teams and mentoring junior staff, ensuring seamless service delivery and high client satisfaction.
Overview
5
5
years of professional experience
Work History
Data Center Technician
IES Communications
08.2022 - 2025
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
- Conducted regular capacity planning exercises to ensure adequate resources were available to accommodate future growth projections without compromising system performance.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Implemented effective monitoring tools that proactively alerted technicians of potential issues within the data center infrastructure.
- Led cross-functional teams in executing complex migration projects, resulting in seamless transitions for affected clients.
Data Center Technician
Salute Communications
02.2020 - 07.2022
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Identified and reported problem devices and replaced defective parts.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Entered device locations and cable connections into database.
Data Center Technician
E2 Optics
03.2017 - 01.2019
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Dressed and labeled cables for easy identification and traceability.
- Assisted with performing infrastructure readiness tests.
- Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
Education
High School Diploma -
Juan Escutia
MexicoSkills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Hardware diagnostics
- IT support
- Performance optimization
- Hardware maintenance
- Power distribution
- Server management
- Infrastructure monitoring
- Structured cabling
- Cooling systems
- Component installation
- Support services
- Software installation
- Diagnostic testing
Timeline
Data Center Technician
IES Communications
08.2022 - 2025
Data Center Technician
Salute Communications
02.2020 - 07.2022
Data Center Technician
E2 Optics
03.2017 - 01.2019
High School Diploma -
Juan Escutia
Similar Profiles
Jesus GarciaJesus Garcia
Low Voltage Technician at IES CommunicationsLow Voltage Technician at IES Communications
D'yondric PughD'yondric Pugh
Fiber Optic Technician at IES CommunicationsFiber Optic Technician at IES Communications
Alexis RamirezAlexis Ramirez
Data Center Operations Technician at IES CommunicationsData Center Operations Technician at IES Communications
Christopher BrownChristopher Brown
Low Voltage Cable Technician 1 at IES CommunicationsLow Voltage Cable Technician 1 at IES Communications
Jack LynchJack Lynch
Bartender/Server at UchiBartender/Server at Uchi