Edward Stutz
Peoria
Summary
Dynamic Tier 3 Support Engineer with a proven track record at Golftec Enterprises, enhancing customer satisfaction through effective communication and timely issue resolution. Skilled in troubleshooting Windows systems and managing network circuits for 180 retail stores, I excel in implementing long-term solutions that drive operational efficiency and client retention.
Overview
13
13
years of professional experience
Work History
Tier 3 Support Engineer
Golftec Enterprises
07.2017 - Current
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
Systems Administrator
Alta Colleges
01.2012 - 10.2016
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Reduced help desk tickets, proactively addressing recurring issues and implementing long-term solutions.
Education
Computer And Information Systems Security
Westwood College
Denver, CO12-2013
Skills
- Currently manage network circuits for 180 retail stores in the United States
- Technology setup and configuration for new and remodeled retail stores with appropriate travel
- Extensive experience troubleshooting Windows based systems
- Expertise in configuring hardware and software systems
Timeline
Tier 3 Support Engineer
Golftec Enterprises
07.2017 - Current
Systems Administrator
Alta Colleges
01.2012 - 10.2016
Computer And Information Systems Security
Westwood College
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