Edward Zepka
Village Liquor
Phoenix
30
years of professional experience
Dedicated professional with a strong background in customer service and team collaboration. Proven ability to foster positive work environments and adapt to fast-paced situations, ensuring high-quality service and customer satisfaction.
Work History
Employee
1 Year 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
General Manager
28 Years 4 Months- Oversaw daily operations, ensuring high-quality service in a fast-paced environment.
- Developed training programs to enhance staff skills and improve customer satisfaction.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Established vendor relationships, negotiating favorable terms for supplies and equipment.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma
Skills
Positive demeanor
Problem resolution
Problem-solving
Decision-making
Time management
Multitasking
Inventory management
Dependability
Dependable and responsible
Teamwork and collaboration
Excellent communication
Friendly
positive attitude
Timeline
Employee
Village Liquor
09.2024 - 07.2026Read More
General Manager
Sardellas Pizza and Wings
05.1996 - 09.2024Read More
Washington High School
High School Diploma
Read More