EDWINA M NESBIT

• worked on Innroad software creating and cancelling reservations checking in and out guest, collecting payment, refunding, answering phones, reserving VCRR and river trip packages. Maintaining front office cleaniness, closing the pool.

Worked on IQU Ware and Infiniti systems. Supervised front desk agents. Customer service, answered phones, Reserved, cancelled reservations, handled cash drawer, handled guest complaints, kept up with lost and found items calling guest, maintaining pool cleaniness, making sure towels were stocked, accommodating guest with requests, night audit printing reports, closing hotel at midnight.

Customer service, Dentrix program, supervise staff, answering multiple telephone lines, scheduling appointments, insurance claim submission, denials, prior authorization, treatment plan presentation, collections,billing, recalls, called in prescriptions, approved refills, radiograph certified, deposits, specialty referrals,