Efren Arias
Phoenix
Summary
Dynamic hospitality professional with extensive experience at Hilton Scottsdale Resort and Villas, excelling in guest relations and luggage management. Recognized for reliability and strong interpersonal skills, I consistently enhance guest satisfaction through effective problem-solving and attention to detail, ensuring memorable stays and positive reviews. Proficient in hotel operations and concierge collaboration.
Overview
10
10
years of professional experience
Work History
Belman
Hilton Scottsdale Resort and Villas
09.2024 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
Bellman
Scottsdale Plaza Resort
08.2015 - 09.2024
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Posted and maintained public area signage for hotel.
- Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Assisted with hotel marketing efforts by providing positive experiences for guests, leading to increased word-of-mouth referrals and positive online reviews.
- Opened doors and transported luggage for customers with care and efficiency.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Stored luggage for guests, retrieving baggage and items when notified.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Operated hydraulic elevators and stair lifts to move luggage between floors.
Education
BBA -
Universidad Del Valle De Mexico
Mexico, ME06-1977
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Safety policies and procedures
- Hotel operations
- Guest services
- Training and mentoring
- Team building
- Room deliveries
- Guest relations
- Professional appearance
- Effective organization
- Elevator operation
- Valet assistance
- Foreign language proficiency
- Tour guiding
- Guest flow
- Message delivery
- Point-of-sale system operation
- Minor maintenance
- Proper luggage handling
- Strong interpersonal skills
- Valet parking expertise
- Cash handling experience
- Upscale hospitality
- Suitcase storage
- Basic housekeeping duties
- Concierge collaboration
- Professional presentation
- Luggage deliveries
- Luggage transport
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
Languages
Spanish
Timeline
Belman
Hilton Scottsdale Resort and Villas
09.2024 - Current
Bellman
Scottsdale Plaza Resort
08.2015 - 09.2024
BBA -
Universidad Del Valle De Mexico
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