Ekaterina Dudenko
Baku
Summary
Skilled in Sales, Negotiation, Business Planning, International Business, and Customer Relationship Management experienced in using the CRM software (Sales Force). Strong sales professional with a MBA degree focused in in Global Management from Bremen University of Applied Science.
Experienced with identifying market opportunities and driving business growth. Utilizes strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Manager
Sinteks Group of Companies
05.2024 - 10.2024
- Performing market research and competitors analysis;
- Using the knowledge of the market and competitors, and increasing the company's retail chain;
- Assisting in or producing feasibility studies/business plans for new projects;
- Meeting/Presenting Company's business to existing and perspective partners in order to enhance partnership relationships;
- Negotiating commercial conditions/contracts and ensuring their profitability;
- Working closely with members of the team to generate financial forecasts;
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Regional Business Development Manager
International SOS
01.2019 - 04.2024
- Create regional sales plans and quotas in alignment with business objectives
- Report on regional sales results
- Forecast quarterly and annual profits
- Prepare and review the annual budget for the area of responsibility
- Analyze regional market trends and discover new opportunities for growth
- Address potential problems and suggest prompt solutions
- Participate in decisions for expansion or acquisition
- Suggest new services/products and innovative sales techniques to increase customer satisfaction
Business Development Manager
International SOS
05.2013 - 01.2019
- Ensure an in-depth understanding of the EMI segment within the geographic territory to identify key clients and to promote and sell the entire range of medical and security services
- Anticipate customer needs, requirements and market trends, identify buying influences and develop contacts at the highest levels within target clients
- Assist in developing market and segment specific marketing strategies and sales plans
- Report as requested on business development and new opportunities (through use of the Sales Force system)
- Work to follow the standard renewal process to renew existing business
- Support growth of profitable revenue through the use of up-selling and cross-selling within the client
- Provide value added client and industry-specific medical and security knowledge to clients within a consultative selling framework, and deliver industry-specific advantage solutions to clients
- Co-ordinate all administrative and financial activities involving the accounts including contract review, pricing, invoicing and AR collections
- Continually evaluate progress within the market segment, against pipeline, revenue and profit targets, and client plans
- Ensure the professional standard of all written all client proposals, tender documents and communication is adhered to, in line with company standards and pricing procedures
- Drive the growth of cross border sales through proactive cooperation with other regions and the Global Accounts team
- Ensure recording of cross border activities on the CRM system
- Manage the implementation of new business within the company, to ensure that all administrative, operational and financial activities are in place to ensure high levels of service to clients
- Liaise with the operations colleagues, the Commercial Desk and Legal Teams as appropriate during the sales process
- Prepare and submit annual plans and objectives for business
Key Account Manager
Publicis
05.2008 - 09.2011
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
- Reviews all major deliverables (i.e
- Strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met
- Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise
- Owns the contract and contract renewals for new work for an existing client
- Approves Change Orders and invoices, and is responsible for payment collections
- Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
- Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable
- Aware and in pursuit of opportunities for account growth and new business, involving the Account Director
- Communicates the client's goals and represent the client's interests to the team
- Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
- Understanding of company capabilities and service, and effectively communicates all offerings to the client
- Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis
Education
MBA - Global Management
Bremen University of Applied Science
Bremen,Germany01.2013
BASc - Business Administration
Azerbaijan State Oil Academy
01.2010
Skills
- Business development and planning
- Negotiations
- Relationship building and management
- Sales expertise
- Account development
- Business Development
- Sales strategy development
- B to B sales
- Brand-building strategies
- Customer Relationship Management
Certification
- Fundamentals of EMI sector, Cape Town, South Africa
- Target Relationship Selling, Dubai, UAE
- SPIN Selling, Moscow, Russia
- Product And Segment Course, Singapore, Singapore
Languages
Azerbaijani
Advanced
C1
English
Advanced
C1
Russian
Advanced
C1
Timeline
Business Development Manager
Sinteks Group of Companies
05.2024 - 10.2024
Regional Business Development Manager
International SOS
01.2019 - 04.2024
Business Development Manager
International SOS
05.2013 - 01.2019
Key Account Manager
Publicis
05.2008 - 09.2011
BASc - Business Administration
Azerbaijan State Oil Academy
MBA - Global Management
Bremen University of Applied Science
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