Summary
Overview
Work History
Education
Skills
Timeline
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Ezekiel (Eke) Clay

Phoenix

Summary

Dynamic and results-oriented professional with a proven track record in customer service and inventory management, adept at record keeping and ensuring operational efficiency. Recognized for exceptional leadership skills and the ability to adapt quickly to new challenges, demonstrating a natural curiosity that drives continuous learning and innovation. Committed to delivering outstanding service while effectively managing resources to achieve organizational objectives.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Quality Home Maintenance
05.2024 - 10.2025
  • Resolved customer inquiries and issues through multiple communication channels, enhancing satisfaction and loyalty.
  • Collaborated with cross-functional teams to address complex customer challenges, fostering a seamless support experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Dog Groomer

Pet Smart
01.2021 - 03.2025
  • Scheduling appointments
  • Building and maintaining lasting customer relations
  • Performing canine grooming services while prioritizing the safety and well-being of pets and groomers throughout the grooming experience
  • Assessed pet needs and recommended suitable grooming packages to clients.

Shift Supervisor

Starbucks
10.2018 - 02.2024
  • Supervised daily operations to ensure efficient workflow and optimal customer service
  • Fostering genuine rapport with customers and team members
  • Managing team training, both initial and ongoing
  • Completed store opening and closing procedures and balanced tills

Education

Bachelors Degree - Music Production

Berklee College of Music

High School Diploma -

MESA HIGH SCHOOL

Skills

  • Leadership
  • Customer Relationship Management
  • Training and Development
  • Performance Management
  • Problem-Solving
  • Conflict Resolution
  • Data Analysis
  • Strong Communication
  • Team Collaboration
  • Scheduling
  • Call Center Experience

Timeline

Customer Service Representative

Quality Home Maintenance
05.2024 - 10.2025

Dog Groomer

Pet Smart
01.2021 - 03.2025

Shift Supervisor

Starbucks
10.2018 - 02.2024

Bachelors Degree - Music Production

Berklee College of Music

High School Diploma -

MESA HIGH SCHOOL
Ezekiel (Eke) Clay