Ezekiel (Eke) Clay
Phoenix
Summary
Dynamic and results-oriented professional with a proven track record in customer service and inventory management, adept at record keeping and ensuring operational efficiency. Recognized for exceptional leadership skills and the ability to adapt quickly to new challenges, demonstrating a natural curiosity that drives continuous learning and innovation. Committed to delivering outstanding service while effectively managing resources to achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Quality Home Maintenance
05.2024 - 10.2025
- Resolved customer inquiries and issues through multiple communication channels, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to address complex customer challenges, fostering a seamless support experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dog Groomer
Pet Smart
01.2021 - 03.2025
- Scheduling appointments
- Building and maintaining lasting customer relations
- Performing canine grooming services while prioritizing the safety and well-being of pets and groomers throughout the grooming experience
- Assessed pet needs and recommended suitable grooming packages to clients.
Shift Supervisor
Starbucks
10.2018 - 02.2024
- Supervised daily operations to ensure efficient workflow and optimal customer service
- Fostering genuine rapport with customers and team members
- Managing team training, both initial and ongoing
- Completed store opening and closing procedures and balanced tills
Education
Bachelors Degree - Music Production
Berklee College of Music
High School Diploma -
MESA HIGH SCHOOL
Skills
- Leadership
- Customer Relationship Management
- Training and Development
- Performance Management
- Problem-Solving
- Conflict Resolution
- Data Analysis
- Strong Communication
- Team Collaboration
- Scheduling
- Call Center Experience
Timeline
Customer Service Representative
Quality Home Maintenance
05.2024 - 10.2025
Dog Groomer
Pet Smart
01.2021 - 03.2025
Shift Supervisor
Starbucks
10.2018 - 02.2024
Bachelors Degree - Music Production
Berklee College of Music
High School Diploma -
MESA HIGH SCHOOL