Elaija Ramsey
Peoria
Summary
Field Learning and Operations Leader with a strong background in continuous improvement, program development, and multi-site execution. Experienced in developing scalable training curricula, standard operating procedures (SOPs), and instructional assets that optimize workflows and drive measurable business impact across complex environments. Proven track record of translating complex business and operational needs into standardized learning programs through structured project management and cross-functional collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Learning Associate Manager
HelloFresh
01.2025 - Current
- Collaborated with Operations and Analytics teams to author and design technical training modules, interactive dashboard guides, and data-driven decision frameworks utilized by site leadership to optimize daily workflows.
- Provide learning and operational leadership across two high-volume distribution sites, ensuring training continuity, performance standards, and execution consistency during periods of organizational transition.
- Architected and developed comprehensive, OPEX-aligned training curricula from scope to execution, producing digital multimedia assets, certification materials, and assessment tools that scaled across 200+ sessions to upskill 1,800+ employees.
- Partnered cross-functionally with HR, Safety, and OpEx to map out core competencies and build tailored instructional content that optimized the onboarding experience and streamlined continuous improvement initiatives.
Area Manager of Operations
Amazon
03.2024 - 01.2025
- Conducted 50 operation audits across facility, ensuring compliance with safety, quality, and company policies, reducing process errors and regulatory risks.
- Led a team of 112 associates, fostering collaboration and accountability to achieve operational KPIs and throughput targets.
- Implemented process improvements to address customer concerns and reduce reported errors, enhancing customer satisfaction and service quality.
- Increased inventory auditing threshold to minimum 10% of shift volume, driving yield accuracy and reducing reverse logistics discrepancies.
- Analyzed operational data to identify improvement opportunities, implementing best practices that increased overall efficiency by 15%.
Operations Process Assistant
Amazon
08.2021 - 03.2024
- Led daily execution of high-volume operations, mitigating risk, maintaining quality thresholds, and controlling cost in a fast-paced environment.
- Analyzed workflows and implemented process improvements, driving a 20% increase in department productivity.
- Partnered with vendors and cross-functional teams to resolve delays and improve operational flow.
- Maintained a zero-hazard environment through strong safety, compliance, and standard work enforcement.
Procurement Operations Specialist
Amazon
05.2022 - 02.2023
- Supported site operations by managing procurement flow of critical non-inventory supplies (MRO, safety equipment, tools).
- Redesigned storage layouts and procurement workflows, improving asset visibility, organization, and utilization.
- Built partnerships with local vendors and community organizations to streamline surplus removal and facilitate donations.
- Audited inventory records and transactions, correcting discrepancies to improve accuracy and reporting integrity.
Skills
- Program & Project Management: Mondaycom
- Process Improvement & Operational Excellence
- Learning Strategy & Capability Development
- Cross-Functional Leadership
- Change Management
- Workflow Optimization
- Root Cause Analysis
- KPI & Performance Reporting
- Workforce Planning
- Stakeholder Management
- Digital Content Creation: Canva, Gemini AI
- Large-Group Training & Facilitation
- Stakeholder Management
- Leadership Development
- Large-Group Training & Facilitation
Certification
Six Sigma Yellow Belt Kennesaw State University - March 2025
Timeline
Field Learning Associate Manager
HelloFresh
01.2025 - Current
Area Manager of Operations
Amazon
03.2024 - 01.2025
Procurement Operations Specialist
Amazon
05.2022 - 02.2023
Operations Process Assistant
Amazon
08.2021 - 03.2024