Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Espinoza

Mesa

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience

Work History

Shift Leader

SUBWAY®Restaurants
Mesa
11.2024 - Current
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Resolved customer complaints promptly and professionally.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Adhered to all health code regulations while preparing food items for customers.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Cashier/ Custumer Service

Hobby Lobby
Ahwatukee
08.2023 - 10.2024
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Front Desk Receptionist

Three Palms Resort
Scottdale
01.2022 - 07.2024
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled sensitive information in a confidential manner.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Responded to customer inquiries via phone, email, and in person.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Education

Peer Recovery Support Specialist

Crossroads
Scottsdale, AZ
02-2025

Online Course in General Studies

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
08-2013

GED -

Rio Salado Collage
Goodyear, AZ
05-2007

Skills

  • Resource management
  • Interpersonal relations
  • Employee attendance monitoring
  • Client service
  • Team supervision
  • Operations management
  • Client support
  • Verbal and written communication
  • Customer service management
  • Shift leadership
  • Positive attitude
  • Staff engagement
  • Strategic thinking
  • Follow-up procedures

Timeline

Shift Leader

SUBWAY®Restaurants
11.2024 - Current

Cashier/ Custumer Service

Hobby Lobby
08.2023 - 10.2024

Front Desk Receptionist

Three Palms Resort
01.2022 - 07.2024

Peer Recovery Support Specialist

Crossroads

Online Course in General Studies

Maricopa Community Colleges, South Mountain Community College

GED -

Rio Salado Collage
Elaine Espinoza