Elaine Olvera
Phoenix
Summary
Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable, self motivated and works well with a team. Problem solver with high adaptability to achieve satisfactory results every time.
Overview
16
16
years of professional experience
Work History
Slab Order Desk CSR
Arizona Tile LLC
01.2024 - Current
- Entered and maintained detailed data for builder orders, ensuring accuracy in product information, client details, and scheduling to meet strict project deadlines.
- Coordinated inventory levels across multiple locations to verify stock availability and ensure timely product transfers.
- Conducted quality control inspections to confirm product accuracy and readiness prior to shipment.
- Served as a primary point of contact for builders, contractors, and fabricators, providing professional communication and problem solving support throughout the order process.
- Maintained organized and thorough documentation of all customer interactions, orders, and inventory adjustments.
- Managed competing priorities and deadlines effectively to ensure on time processing and delivery of materials.
Project Coordinator
Simple Touch - Interior Solutions
07.2021 - 12.2023
- Coordinated project schedules and resources to ensure timely completion of deliverables.
- Monitored project progress, identifying potential issues and facilitating solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed projects from procurement to commission.
- Improved cost control through effective allocation of subcontractors and site resources.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on time delivery.
- Worked with contractors and other tradespeople to meet project
specifications and deadlines. - Followed blueprints and diagrams to complete projects according to specifications.
Vocational Instructor
CARC Inc.
01.2019 - 06.2021
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Planned and documented programs of study meeting individual needs and abilities of clients.
- Performed instructional services and demonstrated job function.
- Assisted program participants with achieving career and learning goals.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Provided safe and compassionate assistance to those with adults with special needs.
- Created plans to further clients' development and independence.
- Evaluated clients' understanding of job function and supplied daily review.
Assistant Manager
Rite Aid
05.2009 - 10.2018
- Led team in achieving operational excellence through process optimization initiatives.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented strategic plans that improved service delivery and customer satisfaction.
- Analyzed workflow inefficiencies, recommending solutions to streamline operations.
- Reconciled bank and payroll records routinely to verify accuracy.
- Processed timecards and payroll data for team of employees.
- Managed shift operations, supplied resources and monitored team
performance to keep business profitable and running smoothly. - Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CASkills
- Relationship building
- Data Entry
- Inbound and Outbound Leads
- Customer Relations
- Critical thinking
- Computer proficiency
- Documentation
- Problem resolution
- Quality control
- Account updating
Timeline
Slab Order Desk CSR
Arizona Tile LLC
01.2024 - Current
Project Coordinator
Simple Touch - Interior Solutions
07.2021 - 12.2023
Vocational Instructor
CARC Inc.
01.2019 - 06.2021
Assistant Manager
Rite Aid
05.2009 - 10.2018
High School Diploma -
San Bernardino High School