Summary
Overview
Work History
Education
Skills
Affiliations
Certification
key things about me
References
Timeline
Generic

Elena Scarpignato

Tucson

Summary

Dynamic customer service professional with a strong focus on complaint resolution and relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Results-driven customer service representative known for exceptional complaint resolution and effective communication. Committed to fostering customer satisfaction and building lasting relationships, ready to contribute to enhanced service outcomes. Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.

Detail-oriented professional skilled in training staff and multitasking in fast-paced environments. Experienced in optimizing customer service strategies while maintaining high standards of service delivery and customer engagement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Burlington Coat Factory Department Store
Lynden
02.2014 - 04.2016
  • Assisted customers with product inquiries and store navigation.
  • Processed transactions accurately and efficiently at the point of sale.
  • Handled customer complaints with empathy and effective problem-solving skills.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Collaborated with team members to optimize customer service strategies.
  • Educated customers on promotions and loyalty programs to enhance engagement.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Trained new staff on customer service protocols and store policies effectively.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Supported sales team members to drive growth and development.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Mentored junior team members and managed employee relationships.

Front Desk Receptionist

town and country and co
Monroe
01.2014 - 03.2016
  • Greeted and assisted guests upon arrival at Town and Country and Co.
  • Managed multi-line phone system, routing calls to appropriate departments.
  • Scheduled appointments and maintained calendar for office staff.
  • Processed incoming and outgoing mail, ensuring timely delivery.
  • Maintained cleanliness and organization of front desk area.
  • Provided information about services and local attractions to visitors.
  • Assisted with administrative tasks, including filing and data entry.
  • Coordinated communication between clients and staff for efficient service delivery.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Handled sensitive information in a confidential manner.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Managed company calendar and scheduled events.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Coordinated maintenance requests for office equipment and facilities.
  • Assisted with travel arrangements for staff and management.
  • Updated and maintained office policies and procedures.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.

Parts Manager

town and country and co
Monroe
04.2013 - 01.2016
  • Managed inventory levels to ensure availability of parts for customer orders.
  • Coordinated with suppliers to source high-quality automotive parts efficiently.
  • Oversaw daily operations of the parts department, ensuring timely order fulfillment.
  • Trained staff on effective inventory management and customer service practices.
  • Implemented organization systems for parts storage, enhancing accessibility and efficiency.
  • Assisted customers in identifying and purchasing necessary automotive components.
  • Resolved customer inquiries regarding parts availability and specifications promptly.
  • Maintained accurate records of inventory transactions using specialized software systems.
  • Maintained records of all orders placed, received, and shipped.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Developed and maintained positive working relationships with vendors.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Resolved customer inquiries related to part availability or quality issues.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Coordinated delivery schedules for incoming orders.
  • Ensured accuracy in order processing and invoicing procedures.
  • Investigated discrepancies between physical inventories and records.
  • Collaborated with other departments to ensure timely deliveries.
  • Inspected returned parts for damage before restocking shelves.
  • Trained new staff members on proper parts handling techniques.
  • Received, examined and reshelved returned parts.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Assisted in developing a system for tracking special orders.
  • Reviewed purchase requisitions to verify accuracy of requested items.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Education

GED -

Everett Transit Station Diploma Program
Everett, WA
06-2013

Skills

  • Customer engagement
  • Complaint resolution
  • Transaction processing
  • Product knowledge
  • Inventory management
  • Relationship management
  • Appointment scheduling
  • Administrative support
  • Team collaboration
  • Sales promotion
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Mentoring junior staff
  • Multitasking and organization
  • In-store support
  • Materials transport
  • Quality control
  • Stress management
  • Filing
  • Opening and closing accounts
  • Staff education and training
  • Multi-line telephone operations
  • Microsoft PowerPoint
  • Spreadsheets
  • Active listening
  • Recordkeeping strengths
  • Shipping and logistics
  • Stock management
  • Report preparation
  • Decision-making
  • Problem-solving
  • Professional telephone demeanor
  • De-escalation techniques
  • Customer education
  • Customer consulting
  • Microsoft Excel
  • Documentation
  • Call center experience
  • Call management
  • Customer satisfaction measurement
  • Customer relations
  • Relationship building
  • Customer service
  • Parts ordering
  • Team building
  • Staff training
  • Performance improvement
  • Parts documentation
  • Goal setting
  • Metal fabrication
  • Welding techniques
  • Multi-process welding
  • Sheet metal fabrication
  • Hand-eye coordination
  • MIG welding professional
  • TIG welding expert
  • Welding inspection
  • Layout and fitting
  • Tool operation
  • Cutting techniques
  • Pipe welding
  • Structural welding
  • Reweld application
  • Equipment operation
  • Welding safety
  • Shaping and cutting
  • Material selection
  • Measurement tools
  • Attention to detail
  • Customer relationship management
  • Sales techniques
  • Communication skills
  • Organizational skills
  • Initiative taking
  • Contact follow-up
  • Hospitality and accommodation
  • Retail loss prevention
  • Cold calling
  • Product guidance
  • Retail merchandising expertise
  • Teamwork and collaboration
  • Inventory control
  • Order processing
  • Product sales
  • Payment processing
  • Point of sale operation
  • Upselling
  • Excellent communication skills
  • Order fulfillment
  • Document formatting
  • Typing speed
  • Microsoft Office
  • Inventory tracking
  • Detail orientation
  • Proofreading & editing

Affiliations

  • welding and power tool experience
  • NA and AA meeting attendee
  • certified peer support specialist
  • learning something new daily

Certification

  • PRSS

key things about me

  • I am currently in recovery from mind altering substances and this is what drives me to maintain stability and success in all aspects of my life.
  • I am determined to learn something new each day whether it be in my professional life or my private life or both
  • I am outgoing,dedicated and humble but also honest and upfront
  • I strongly believe success is a mindset

References

References available upon request.

Timeline

Customer Service Representative

Burlington Coat Factory Department Store
02.2014 - 04.2016

Front Desk Receptionist

town and country and co
01.2014 - 03.2016

Parts Manager

town and country and co
04.2013 - 01.2016

GED -

Everett Transit Station Diploma Program

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Elena Scarpignato