Eliana Schonau
Surprise,AZ
Summary
Conscientious healthcare professional offering over 10 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Multilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity. Looking to be part of a team that indulges a professional growth and provides a challenging and remodeling career while allowing to utilize knowledge and skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Liver Tranplant
03.2022 - Current
- Entering patient information into medical records, and completing records with examination, treatment, and test results
- Interviewing patients, recording medical histories, measuring vital signs, and helping with exams.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Program Manager/Caregiver
Healthcare Disability Arizona
11.2018 - 12.2021
- Create personalized care plans for each client in collaboration with their healthcare providers
- Coordinate and supervise Care provided by home health aides and registered nurses
- Monitor and reassess clients’ conditions regularly and adjust care plans as necessary
- Monitoring and reporting changes in health, behavior, and needs
- Communicate regularly with clients, their families, and healthcare providers
- Providing emotional support and encouragement to perform necessary tasks.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Assistant Nurse
COOPESANA
04.2011 - 01.2018
- Following a care plan and noticing any change in the individual’s health, recording and reporting any differences
- Overseeing medication and prescriptions usage
- Educated the patient with the correct use of medications
- Being stable companion and support in all matters personal, health related and emotional.
- Supported needs of 20+ residents under long-term care.
Education
Medical Assistant -
Gateway Community College
Glendale, AZ01.2022
Healthcare Technician Nursing -
Santa Lucia University
Costa Rica07.2011
Skills
- Strong work ethic & Initiative
- Customer service
- Critical Thinking & Problem-solving
- Teamwork
- Technical skills
- Active listening
- Organized and able to multitask
- Learning strategies
- HIPAA Knowledge
- Medical Office Management (EPIC)
Certification
- 04/24, MER BLS, American Safety & Health Institute
- 10/22, BLS (CPR and AED), American Heart Association
- 03/22, Registered Medical Assistant (RMA), American Medical Technologist
- 03/21, First Aid, American Safety & Health Institute
- 06/19, Caregiver Learning and Development, Home Instead
- 05/05 - 12/05, Microsoft Office, Costa Rica
Timeline
Medical Assistant
Liver Tranplant
03.2022 - Current
Program Manager/Caregiver
Healthcare Disability Arizona
11.2018 - 12.2021
Assistant Nurse
COOPESANA
04.2011 - 01.2018
- 04/24, MER BLS, American Safety & Health Institute
- 10/22, BLS (CPR and AED), American Heart Association
- 03/22, Registered Medical Assistant (RMA), American Medical Technologist
- 03/21, First Aid, American Safety & Health Institute
- 06/19, Caregiver Learning and Development, Home Instead
- 05/05 - 12/05, Microsoft Office, Costa Rica
Medical Assistant -
Gateway Community College
Healthcare Technician Nursing -
Santa Lucia University
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