Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elias Argueta

Phoenix

Summary

Experienced retail management professional with a successful history of overseeing store operations and increasing sales. Emphasizes teamwork and delivering results, demonstrating dependability and flexibility. Skilled in inventory control, customer service, and staff development, with strong problem-solving and communication abilities. Passionate about enhancing the shopping experience, maximizing store efficiency, ensuring compliance with regulations, and creating a safe and clean environment.

Overview

13
13
years of professional experience

Work History

Sales Lead/Operations Manager/Assistant Store Manager

Crocs
07.2023 - Current
  • Gained experience as temporary Store leader while Manager was on LOA during holiday season.
  • Managed inventory and created new inventory management system to optimize stock levels.
  • Supervised operations staff and keep employees compliant with company policies and procedures.
  • Increased sales team productivity by implementing strategic customer engagement tactics.
  • Analyzed and reported on key performance metrics
  • Boosted team productivity by developing efficient sales processes and streamlining communication channels.
  • Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Team Lead

Panera Bread
09.2022 - 02.2024
  • Worked flexible schedule and extra shifts to meet business needs
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Served as a role model for the team by showing commitment to excellence, professionalism, and adherence to company values.
  • Answered questions about store policies and addressed customer concerns
  • Monitored self-checkout systems and aided or intervene where required

Driver

Uber
04.2020 - 08.2022
  • Delivered goods and products to customer on time and in excellent condition
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
  • Followed all relevant traffic laws and safety regulations.

Hospitality Associate

MedMen
01.2022 - 06.2022
  • Identified and resolved customer complaints concerning products and consumptions
  • Collaborated with various team members to meet guests' requests
  • Helped customers complete purchases, locate items, and join reward programs
  • Greeted customers and helped with product questions, selections, and purchases
  • Maintained clean sales floor and straightened and faced merchandise
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Shift supervisor/Barista

Starbucks
07.2016 - 07.2021
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
  • Responsible for cash handling, safe verification, and daily deposits
  • Maintained accurate inventory counts to meet customer demands and sustain operations
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Cashier

Odyssey Food AZ State Fair
10.2012 - 11.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Used POS system to enter orders, process payments and issue receipts
  • Maintained work areas by cleaning and straightening for maximum productivity and safety
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Offered exceptional customer service to all guests
  • Adhered to company policies, safety procedures and performance standards

Education

Certified Nursing's Assistant - Healthcare

Deer Valley High School
Glendale, AZ
05.2015

Skills

  • Team building and leadership
  • Cross-selling techniques
  • Store operations
  • Hiring and training
  • Stockroom management
  • Sales planning
  • Customer retention
  • Performance management
  • Merchandise flow
  • Business development
  • Problem-solving
  • Customer service and engagement

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Lead/Operations Manager/Assistant Store Manager

Crocs
07.2023 - Current

Team Lead

Panera Bread
09.2022 - 02.2024

Hospitality Associate

MedMen
01.2022 - 06.2022

Driver

Uber
04.2020 - 08.2022

Shift supervisor/Barista

Starbucks
07.2016 - 07.2021

Cashier

Odyssey Food AZ State Fair
10.2012 - 11.2014

Certified Nursing's Assistant - Healthcare

Deer Valley High School

Similar Profiles

CREATE PROFILE
Elias Argueta