Elijah Muhammad
Phoenix
Summary
High-performing financial specialist proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Salt River Project (SRP)
05.2023 - Current
- I answer both incoming calls and set outbound calls to provide the highest level of professionalism and knowledgeable service to every customer.
- I assist floor representatives with handling calls and resolving escalated concerns
- I arrange payment plans with customers if their accounts are delinquent.
Personal Assistant/Senior Floor Manager
Abroad Journey Group Home
05.2021 - 05.2023
- Overseeing schedules and conducting meetings on behalf of the group home manager were vital functions of this position.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
Financial Specialist Agent
Nurepublic Accounting Services
10.2020 - 04.2023
- Here I worked as an income tax agent, assisting customers in the proper planning and filing of federal and state income tax forms both electronically and manually
- As an agent, I was responsible for gathering source data to advise clients on tax planning strategies that lowered tax liabilities and maximized returns.
- Analyzed tax regulations and updated knowledge regularly to stay compliant with changes to tax laws
Lead Provider Service Associate
Magellan Health Care/ National Imaging Associates
12.2017 - 10.2020
- Concurrently with my daily task, I worked the information-assist line for the customer service department, while periodically receiving escalated phone calls for requests to speak to an account supervisor
- I was responsible for taking inbound customer service calls for new and existing prior authorization requests, all while maintaining strong confidentiality in respect to HIPAA laws.
Education
Associate of Business- General - Business Administration And Management
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ12.2026
High School Diploma - undefined
Cesar Chavez High School
Laveen, AZ05.2015
Skills
- Strong interpersonal skills
- Verbal communication skills
- Business administration
- Data entry
- Multi-tasking
- Research and information gathering
- Statistical analysis
- Independent work
- Account management
- Document management
- Proficiency with Microsoft Office Products
Timeline
Lead Customer Service Representative
Salt River Project (SRP)
05.2023 - Current
Personal Assistant/Senior Floor Manager
Abroad Journey Group Home
05.2021 - 05.2023
Financial Specialist Agent
Nurepublic Accounting Services
10.2020 - 04.2023
Lead Provider Service Associate
Magellan Health Care/ National Imaging Associates
12.2017 - 10.2020
High School Diploma - undefined
Cesar Chavez High School
Associate of Business- General - Business Administration And Management
Maricopa Community Colleges, South Mountain Community College
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