ELISA CUADRA
Glendale
Summary
Highly personable Repo Supervisor/impound specialist and Customer Service Representative with experience in administration support for various levels of management, personnel correspondence, Talent for identifying client needs and revolving escalated client issues.
Overview
17
17
years of professional experience
Work History
Accountant Manager
MIB DELIVERY SERVICES LLC
12.2021 - Current
- Led monthly financial reporting process to ensure accuracy and compliance with regulatory standards.
- Developed and implemented budgeting strategies to optimize resource allocation across departments.
- Streamlined accounts payable and receivable processes, improving cash flow management efficiency.
- Mentored junior accounting staff to enhance skillsets and foster professional development within the team.
Collections Agent
Santander Consumer Usa
01.2020 - Current
- Communicates with other departments regarding special circumstances on customer accounts
- Sets up payment arrangements on past due accounts
- Takes impound calls and makes outbound calls
- Updates customer information on accounts, works customer collection issue
Repo supervisor
BHFC Financial Services
01.2014 - 01.2020
- Led a team of seven, providing assistance to departments as needed.
- Verified employment and property ownership for credit card debtor assessments.
- Conducted personal information research using Experian, Idi Core, and social searches.
- Collaborated with marketing and legal departments to ensure compliance and communication.
- Tracked vehicle GPS positions effectively using multiple tracking service providers.
- Supplied PDF files to repo agents for efficient collateral recovery.
Customer Service Representative /Collector
BHFC Financial Services
01.2009 - 01.2014
- Enhanced customer satisfaction by identifying and addressing specific needs.
- Recognized by senior management for consistently delivering excellent service.
- Facilitated repayment arrangements for overdue accounts and processed payments efficiently.
- Managed inbound and outbound communications with customers via calls and emails.
- Resolved sensitive issues tactfully, contributing to customer loyalty and retention.
Education
Ged Diploma -
01.2003
Skills
- Proficient with Microsoft Office System (Including Microsoft Word, Microsoft Excel & Microsoft Power Point)
- Proficient with 10 keys by touch, Fax Machines and Multi line Telephones
Language Skills
Spanish
English
Timeline
Accountant Manager
MIB DELIVERY SERVICES LLC
12.2021 - Current
Collections Agent
Santander Consumer Usa
01.2020 - Current
Repo supervisor
BHFC Financial Services
01.2014 - 01.2020
Customer Service Representative /Collector
BHFC Financial Services
01.2009 - 01.2014