ELISANDREA ELIAS
Tucson
Summary
Dedicated Professional with demonstrated Strengths in customer care, detail-oriented results driven, and analytical seeking opportunity to take next career step and position in a role with growth opportunity where I can use my skills to provide great customer experience and quality service with proven leadership, operational excellence, and organizational development skills, and Fluent in both English and Spanish.
Overview
7
7
years of professional experience
Work History
Brand Manager
Dillard’s
Tucson, AZ
10.2025 - Current
- Oversee daily operations and performance of assigned brand area to drive sales and profitability.
- Analyze sales metrics and implement strategies to meet and exceed monthly revenue goals.
- Lead and motivate team members to deliver exceptional customer service and achieve performance targets.
- Maintain visual merchandising standards in alignment with corporate brand guidelines.
- Monitor inventory levels, coordinate replenishment, and manage stock organization.
- Train and coach associates on product knowledge, selling techniques, and customer engagement.
- Resolve customer concerns professionally while maintaining brand integrity.
- Execute promotional events and marketing initiatives to increase brand visibility and customer traffic.
- Perform opening and closing procedures, including cash handling operational oversight.
Retail Sales Associate
Boot Barn
Tucson, Arizona
11.2022 - 01.2026
- Handled sales floor needs, including updating pricing and signage.
- Enhanced sales with suggestions of related products and services based on purchases and stated needs.
- Boosted customer loyalty with consistent and high-quality service for every need.
- Assisted customers with product questions, selections, and purchases.
- Demonstrated strong knowledge of products and promotions to increase sales revenue.
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Used business and product knowledge to solve customer needs.
- Performed opening and closing procedures, including counting cash drawers and securing store.
Assistant Store Manager
Sunglass Hut
Tucson, Arizona
03.2022 - 10.2025
- Assisted customers with sales and service needs.
- Resolved customer concerns using strong communication and conflict management skills.
- Helped customers navigate store, complete sales and process returns.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
- Collaborated with team members to achieve monthly sales targets.
- Replenished stock levels on shelves as needed during business hours.
- Acquired extensive knowledge of products and services offered at store.
- Greeted customers and asked questions to assess needs.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Handled cash register transactions efficiently and accurately.
Child Care Provider
Self-Employment
07.2020 - 01.2023
- Provide families with childcare services before, after school and overnights.
- Aided Child with Homework and project completion including tutoring on subject of need.
- Transportation to activities and extracurricular program.
- Prepared and provided nutritional meals.
- Recorded daily activities, progress and incidents for parent review.
- Communicated with parents about their child's progress and needs.
Operations assistant & Quality Assurance
Eddies Livestock & Rodeo
Nogales
08.2019 - 08.2022
- Assisted with day-to-day business operations and customer communication.
- Completed tagging and quality inspection of livestock to meet and exceed compliance for international transport.
- Assisted with communication with clients and businesses.
- Supervised/Lead team thru daily tasks and training.
- Represented company in positive light through great follow-through and sound judgment.
- Provided excellent customer service while addressing guest inquiries or issues.
- Collaborated with other staff members on special projects or tasks related to upkeep of facility.
Education
Criminal Justice
Pima Community College
Tucson, Az11.2026
High School Diploma - undefined
Rio Rico High School
05.2019
Skills
- Interpersonal skills
- Customer Service
- Analytical Thinking / Conflict resolution
- Business operations
- Leadership/Team lead
- Windows /MacOS proficient
- Microsoft Office, Word, Excel, PowerPoint, Outlook, Access, OneNote, GSuite, Office 365 Adobe, Illustrator, Chrome, Edge, Safari, IE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Brand Manager
Dillard’s
10.2025 - Current
Retail Sales Associate
Boot Barn
11.2022 - 01.2026
Assistant Store Manager
Sunglass Hut
03.2022 - 10.2025
Child Care Provider
Self-Employment
07.2020 - 01.2023
Operations assistant & Quality Assurance
Eddies Livestock & Rodeo
08.2019 - 08.2022
Criminal Justice
Pima Community College
High School Diploma - undefined
Rio Rico High School