ELISHEA NORRIS
Phoenix
Summary
Dynamic professional with 15 years of diverse experience spanning customer service, medical, and patient care industries. Renowned for exceptional attention to detail and a strong commitment to following processes and procedures. Passionate about helping others and applying advanced problem-solving skills to deliver meaningful solutions. Proven leadership capabilities in building purposeful partnerships and fostering team collaboration. Dedicated to going above and beyond, with integrity as a guiding principle in every endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
My Aim Health
Scottsdale
09.2025 - Current
Medical Coordinator
My Aim Health
Scottsdale
09.2025 - Current
Patient Care Coordinator
Lone Star Kids Care Pediatrics
McKinney
09.2024 - 02.2025
- Assisting with obtaining, maintaining, requesting patient records, and loading referrals in the EMR.
- Maintaining company emails, faxes, and patient portals.
- Providing individualized care includes encouraging the patient's ability to sustain or attain the highest practical, physical, mental, and psychosocial well-being.
- Handling the patient's schedule for all their appointments.
Caregiver
Heritage Home Care
Phoenix
04.2022 - 08.2024
- Administered medications and monitored blood pressure.
- Managed patient cases and provided injury prevention.
- Provided guidance on health insurance plans.
- Travel to Patient’s homes, providing personal care and following ADL schedules
Chiropractor Coordinator
Backfit Health & Spine
Phoenix
10.2021 - 12.2022
- Developed and implemented comprehensive programs for patients with sports and car injuries.
- Ensuring effective recovery outcomes.
- Formulated, designed, and executed personalized treatment plans.
- Incorporating manual therapy and therapeutic exercises for best modalities.
- Monitored patient files, along with collections and payment options.
Collections Specialist
Cenlar
Phoenix
06.2020 - 06.2021
- Managed productive reports.
- Researched and investigated delinquent mortgage accounts.
- Addressed and resolved client's complaints.
- Evaluated and resolved complex delinquent complaints.
- Handled ensuring the accuracy for each account.
Financial Advisor
Arizona State University
Tempe
05.2018 - 06.2020
- Reviewed billing and conducted research for reimbursements.
- Managed and reviewed student pending cases.
- Handled resolving delinquent accounts.
- Maintained cases via email and chat.
Education
Business Management -
ITT Technical Institute
Diploma -
Pike High School
Skills
- Account Receivable & Pay Management
- Medical Collections & Patient Accounts
- Attention to Details & Organization Skills
- Treatment Plan Coordination
- Training & Team Development
- Critical Thinking & Problem Solving
- Excellent Customer Service
- Patient Management & Front/Back Office Operations
- Empathetic, Reliable, Patience, Strong Communication Skills
Certification
- Pharmacy Technician License
- CPR Certification
- CAN Certification
Timeline
Patient Care Coordinator
My Aim Health
09.2025 - Current
Medical Coordinator
My Aim Health
09.2025 - Current
Patient Care Coordinator
Lone Star Kids Care Pediatrics
09.2024 - 02.2025
Caregiver
Heritage Home Care
04.2022 - 08.2024
Chiropractor Coordinator
Backfit Health & Spine
10.2021 - 12.2022
Collections Specialist
Cenlar
06.2020 - 06.2021
Financial Advisor
Arizona State University
05.2018 - 06.2020
Business Management -
ITT Technical Institute
Diploma -
Pike High School