Eliza Rietz
Chandler
Summary
Dynamic and results-oriented professional with a proven track record at Ophelia’s, excelling in customer engagement and sales strategies. Demonstrates exceptional people skills and problem-solving abilities, enhancing customer satisfaction and employee productivity. Achieved significant improvements in client retention through compassionate service and effective relationship building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Nursing Home
09.2024 - 01.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cashier
Diary Queen
03.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Ophelia’s
11.2020 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Ophelia’s
03.2020 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Graduate - Criminal Justice
Northern Arizona University
Flagstaff, AZ08.2023
Skills
- Time management
- Patient care
- Compassion and empathy
- Compassionate
- Listening skills
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Client service
- Customer needs assessment
- Sales strategies
- Guest relations
- Order processing
- Customer engagement
- Client retention strategies
- Service oriented
- Energetic self-starter
Certification
CPR Certified
Timeline
CNA
Nursing Home
09.2024 - 01.2025
Cashier
Diary Queen
03.2024 - 08.2024
Manager
Ophelia’s
11.2020 - 08.2023
Sales Associate
Ophelia’s
03.2020 - 08.2023
CPR Certified
High School Graduate - Criminal Justice
Northern Arizona University
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