Elizabeth Balderaz

• Supervise and lead the production team to ensure timely and accurate product placement on the sales floor, maintaining targets for both item count and total dollar value.
• Oversee daily store operations, including customer service, conflict resolution, and sales floor presentation.
• Develop and manage weekly staff schedules based on individual performance, availability, and adherence to company policies.
• Monitor sales and production metrics to identify trends, ensure accurate pricing, and maintain quality control standards—preventing unfit merchandise from reaching the sales floor.
• Maintain cross-functional knowledge of all store roles to effectively train and coach employees, as well as step in during call-offs or staffing shortages.
• Implement loss prevention strategies, with a focus on internal controls such as pricing accuracy, discount abuse, bag checks, and inventory misrepresentation in the production room.
• Administer disciplinary actions and performance feedback for team members under direct supervision, specifically within the production department.

• Managed full store operations, including scheduling, payroll, and performance management, ensuring efficient staffing and adherence to labor budgets.
• Led recruitment and onboarding processes, creating a welcoming, structured environment with thorough training on company policies and procedures.
• Oversaw monthly supply and fixture ordering, inventory control, and freight processing to ensure timely merchandise distribution to the sales floor.
• Re-merchandised the entire store regularly to reflect seasonal trends and current fashion styles, aligning with corporate visual standards.
• Fostered a team-oriented culture by maintaining open communication, providing daily leadership, and addressing both employee and customer concerns with empathy and action.
• Drove store performance by setting clear sales goals, leading by example in customer service, and coaching associates on suggestive selling techniques to increase UPT (Units Per Transaction).
• Maintained thorough knowledge of all policies and procedures to ensure operational excellence and deliver consistent on-the-spot coaching.
• Implemented loss prevention strategies by enforcing shrink protocols, reporting theft incidents, marking damaged goods, and managing inventory accuracy.
• Utilized CCTV software for real-time monitoring and investigations, supporting safety and asset protection initiatives.
• Adapted quickly to unexpected challenges, using strong multitasking and decision-making skills to maintain smooth store operations.
• Held team members accountable to performance standards, promoting a culture of responsibility, professionalism, and continuous improvement.

• Serve as the primary closing manager, responsible for overseeing all store operations and ensuring a smooth handoff between shifts.
• Cross-trained in all store roles including stockroom, fitting room, sales floor, cashiering, and store protection to effectively train new associates and ensure consistent, high-quality execution.
• Conduct daily shrink control audits on cashiers to minimize asset loss and uphold company standards for transactional accuracy and customer service.
• Assign and monitor daily tasks for team members, ensuring efficiency and alignment with operational goals.
• Handle cash management duties including operating registers, conducting till audits, and securing tills during opening and closing procedures.
• Utilize CCTV software to monitor store activity, support loss prevention efforts, and ensure safety compliance.
• Manage time-sensitive tasks and adjust priorities in high-pressure situations to maintain operational flow.

• Managed high-volume outbound calls to collect on past-due accounts, consistently meeting daily performance quotas of 300–500 accounts.
• Negotiated and arranged payment plans tailored to customers’ financial situations, helping them bring accounts back into good standing.
• Assisted customers with setting up automated payment solutions (AutoPay), improving convenience and on-time payments.
• Utilized effective de-escalation techniques to resolve sensitive customer issues with professionalism and empathy.
• Collaborated in team-based strategy sessions to develop and implement successful approaches to account recovery and customer retention.
• Maintained compliance with company and regulatory standards in all communications and account handling.

• Supported store operations through onboarding and training of new team members, ensuring consistent adherence to company standards and food safety protocols.
• Led by example during peak hours by assisting with food preparation, pizza production, and front-of-house duties to maintain fast service and high customer satisfaction.
• Handled customer and employee concerns using effective de-escalation strategies to resolve conflicts and maintain a positive team and guest environment.
• Performed daily cash handling duties, including register audits, end-of-day cash reconciliation, and bank deposits with a high degree of accuracy.
• Partnered with the Store Manager on performance reviews and disciplinary actions, promoting accountability and team development.
• Executed opening and closing procedures, including prepping workstations, securing cash drawers, cleaning, and inventory checks.
• Maintained accurate daily inventory and assisted with food prep to ensure operational readiness and compliance with health standards.

At Little Caesars I started as a Crew Member and through determination and reliability became a lead within a couple months. I then became an Assistant Store Manager within a the year.