Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Elizabeth Castro

Mesa,AZ

Summary

I am a friendly and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the grocery industry for nearly 15 years with the same company, I love to learn and am always up to a challenge whatever the situation. I decided to make a career change in 2013 and move forward with insurance sales. I like helping people and building relationships. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop, excel and learn new skills, while also giving my best to an employer.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sr Account Executive

Efinancial
01.2018 - Current
  • Taking inbound calls from customers who are interested in obtaining life insurance and helping them protect their loved ones. Making sure to do follow up emails and phone calls to customers about their approvals and existing coverage.
  • Develop and maintain strong relationships with key clients to understand their needs and objectives.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Utilize CRM tools effectively to manage client information and track progress on accounts.
  • Record accurate and efficient records in customer database.

Associate

Aflac
05.2013 - 01.2018
  • Work with businesses on helping their employees to expand their health care package.
  • Provide follow up service to ensure that the clients are satisfied to the fullest with their policies. Working from referrals and prospecting new leads.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Increased customer satisfaction with thorough product demonstrations, personalized advice and consultative sales.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.

Receiving

QFC
04.1999 - 01.2014
  • Receiving of product in and out of the store. Maintaining a good, positive relationship with the vendors to ensure future business with the store. Organized the back room, while completing necessary invoices and delivering them to the correct departments.
  • Streamlined receiving processes, ensuring timely and accurate updating of inventory records.

Cashier

QFC
04.1999 - 01.2014
  • Provided excellent customer service while handling monetary transactions to ensure that the customer had a positive experience and to promote return business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Front End Supervisor

QFC
11.2006 - 04.2009
  • Maintain and manage flow of customers. Handled and solved customer complaints, as well as praises. Arranged breaks and lunches according to scheduling and ensured a positive work environment for all front end employees. Was also responsible for auditing and balancing tills.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Skills

  • Customer service
  • Organizational skills
  • Fast learner
  • On-the-fly problem solving
  • Detail oriented
  • Dedicated work ethic
  • Client relationship management
  • Relationship building
  • Account management
  • Consultative sales
  • Pitch presentations

Certification

  • Licensed Life Insurance Agent
  • Health and Disability Licensed
  • Outlook and Excel

Timeline

Sr Account Executive

Efinancial
01.2018 - Current

Associate

Aflac
05.2013 - 01.2018

Front End Supervisor

QFC
11.2006 - 04.2009

Receiving

QFC
04.1999 - 01.2014

Cashier

QFC
04.1999 - 01.2014

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Elizabeth Castro