Elizabeth Ceja Coria
Summary
Experienced leader with a strong background in team guidance, project management, and strategic goal achievement. Excels in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
10
10
years of professional experience
Work History
Team Leader
Epiq Global
06.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Manager
Elvia's Unisex Barber
07.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Online Sales Manager
Alex Motorcycle Repair
05.2019 - 07.2021
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Analyzed online sales data and developed action plans to improve margin, revenue, and processes.
- Boosted online sales by implementing effective digital marketing strategies and campaigns.
- Trained new team members on company policies, procedures, and best practices for managing online sales operations successfully.
Bilingual CSR
Faneuil
11.2014 - 03.2017
- Supported sales initiatives by upselling relevant products or services based on client's needs and interests, utilizing bilingual capabilities.
- Maintained thorough knowledge of company policies, procedures, and offerings to address questions from diverse clientele in both languages confidently.
- Delivered outstanding service by adapting communication styles according to each client's cultural preferences and language requirements.
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
Education
High School Diploma -
Precision High School
Phoenix, AZ05-2005
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Daily workflow improvement
- Mentoring
- Leading team meetings
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Epiq Global
06.2023 - Current
Manager
Elvia's Unisex Barber
07.2021 - 09.2023
Online Sales Manager
Alex Motorcycle Repair
05.2019 - 07.2021
Bilingual CSR
Faneuil
11.2014 - 03.2017
High School Diploma -
Precision High School
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