Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Cole

Laveen

Summary

Dynamic, energetic and highly experienced in commercial property management with over 14 years of proven experience with commercial property management with a solid history of success, including over sight of multi-million dollar properties with 150+ units. Steadfast leader, mentor and coordinator with a track record of steering improvement projects, guiding top performing teams and optimizing internal operations. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long term leases. Authorized to work in the US for any employer

Overview

21
21
years of professional experience
1
1
Certification

Work History

Property Manager

Barrington Village
06.2023 - Current
  • Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
  • Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of XX%
  • Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
  • Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies that resulted in a XX% improvement in overall property profitability

Property Manager

Sawmill Apartments
09.2018 - 10.2019
  • Implement marketing initiatives to achieve occupancy goals; manage and control budget
  • Oversee maintenance and upkeep of actual property and surroundings
  • Enforce occupancy policies; contact tenants in violation of policies to resolve violations
  • Manage bookkeeping, accounts payable and accounts receivable; contact tenants delinquent in payment, maintain a comprehensive system of records
  • Hire, train, motivate and supervise on site staff, conduct new employee orientation and training
  • Ensure lease files are complete and accurate; collect and record rental payments

Boutique Owner

Love of Liz Boutique
07.2014 - 08.2018
  • Oversee all aspects of boutique operations from planning, inventory, stocking, recruiting/training staff
  • Maintain and service current customers while also developing new business, organize, track and ship deliveries
  • Research new and current trends that aid in business success
  • Devise and develop marketing strategies, visual merchandising and service standards

Property Manager

Woodbrook Apartments
07.2008 - 07.2014
  • Oversee a team of leasing agents necessary to fill vacancies in a 196 unit apartment complex
  • Attract tenants by advertising vacancies; obtaining referrals from current tenants, explaining advantages of locations and services, showing model units
  • Accomplish financial objectives by collecting rent, preparing an annual budget, scheduling expenditures, analyzing variances and initiated corrective action
  • Upkeep property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting units and assuring completion of repairs; contracting with landscaping and snow removal services

Assistant Property Manager

Bedford Park Apartments
02.2005 - 06.2008
  • Greet residents and prospective residents, demonstrate features and benefits of interior of apartment homes
  • Review leases and contracts with tenants, reply to tenant inquiries in person, by phone or via email
  • Work closely with maintenance staff and technicians to schedule repairs and organize routine maintenance checks
  • Establish a strong rapport with tenants, maintain accuracy of resident records, update rent, deposit and application fees on a consistent daily basis
  • Address and resolve residents’ questions, concerns and complaints in a timely fashion

Education

High school or equivalent -

Indianapolis School Board
Indianapolis, Indiana
06.2010

Skills

  • Revenue Management
  • Microsoft Office
  • Management
  • Customer Service
  • Marketing
  • Microsoft Word
  • Leadership
  • Quality Management
  • Onesite
  • Section 8
  • Yardi
  • Tax Experience
  • Accounting
  • Accounts Payable
  • Fair Housing Regulations
  • LIHTC
  • Recruiting
  • Assistant manager experience
  • Office Management
  • Property Management
  • Word

Certification

Driver's License

Timeline

Property Manager

Barrington Village
06.2023 - Current

Property Manager

Sawmill Apartments
09.2018 - 10.2019

Boutique Owner

Love of Liz Boutique
07.2014 - 08.2018

Property Manager

Woodbrook Apartments
07.2008 - 07.2014

Assistant Property Manager

Bedford Park Apartments
02.2005 - 06.2008

High school or equivalent -

Indianapolis School Board

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Elizabeth Cole