Elizabeth Cook
Peoria
Summary
Dynamic Quality Assurance professional with extensive experience in a lab setting. Skilled in HACCP and GMP inspections. Experience in SOP creation and equipment calibration, ensuring compliance and product quality. Adept at leading teams and resolving customer complaints, fostering a culture of excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Quality Assurance Assistant Manager
Shamrock Farms
Phoenix
10.2025 - Current
- Investigate customer complaints to identify root causes and enhance customer satisfaction.
- Conduct forward and backward traces for mock recalls to ensure SQF compliance
- Create and update SOPs for the QA Lab
- Supervise hourly associates to maintain compliance with company policies and drive team accountability.
- Create work schedules for hourly associates to optimize labor allocation and ensure adequate coverage.
- Verify charts and pre-op paperwork
Quality Assurance Lead
Shamrock Farms
Phoenix
05.2025 - 10.2025
- Calibrated lab equipment (FOSS FT3, CEM, Celsis, ATP Novalum) to ensure precision and compliance with industry standards.
- Perform routine GMP inspections around the facility
- Investigate product on hold
- Add/Disposition Holds on the QA Hold Log
Quality Assurance Lab Technician
Shamrock Farms
Phoenix
05.2023 - 05.2025
- Test dairy products and non-dairy creamer for contamination and specifications (e.g., butterfats, solids, cryo, homogenization, allergens, taste) to ensure compliance with quality guidelines
- Conduct tests for antibiotics and aflatoxin in raw milk tankers to verify quality before product acceptance in facility
- Perform pre-operation inspections for fillers to ensure cleanliness and minimize the risk of contamination in products
- Perform batch verifications to ensure accurate batching of ingredients and quantities
Lab Technician
University of Arizona
Tucson
08.2020 - 07.2022
- Collected various aquatic invertebrates from freshwater streams for research purposes.
- Organized and identified invertebrates under a microscope for classification.
- Maintained laboratory equipment to ensure proper functioning and cleanliness.
Room & Course Scheduling Office Clerk
University of Arizona
Tucson
08.2017 - 05.2021
- Scheduled courses in appropriate classrooms to optimize space utilization
- Coordinated classroom scheduling for student organizations to ensure event accessibility
- Created and modified courses to align with academic requirements
- Responded to phone calls and emails in a timely manner
- Created invoices for student organization events
Education
B.S. - BIOLOGY
UNIVERSITY OF ARIZONA
TUCSON, ARIZONA05-2021
Skills
- HACCP Certified
- PCQI Certified
- GMP Inspections
- SOP Creation
- Proficient with QA Studio & Redzone
- Equipment calibration
- Proficient with MS Excel
- Proficient with MS Word
Timeline
Quality Assurance Assistant Manager
Shamrock Farms
10.2025 - Current
Quality Assurance Lead
Shamrock Farms
05.2025 - 10.2025
Quality Assurance Lab Technician
Shamrock Farms
05.2023 - 05.2025
Lab Technician
University of Arizona
08.2020 - 07.2022
Room & Course Scheduling Office Clerk
University of Arizona
08.2017 - 05.2021
B.S. - BIOLOGY
UNIVERSITY OF ARIZONA