Elizabeth Cox
Tucson
Summary
Dynamic Training and Education Coordinator with extensive experience in corporate leadership, youth services, and behavioral health. Adept at developing high-performing teams, delivering impactful training programs, and fostering inclusive environments that drive engagement and measurable results. Passionate about empowering individuals and improving organizational performance through coaching, process improvement, and data-driven insights.
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor I
GEICO
Tucson
08.2020 - Current
- Lead, coach, and mentor service teams to exceed performance, retention, and satisfaction goals.
- Deliver targeted training and feedback to strengthen employee engagement and capability.
- Analyze performance metrics to identify trends and implement effective improvement strategies.
- Collaborate with leadership to optimize workflows and achieve department objectives.
- Foster a results-oriented culture emphasizing accountability, professional growth, and teamwork.
Management Development Program
GEICO
Tucson
06.2018 - 08.2020
- Completed accelerated leadership training in operations, coaching, and team management.
- Developed expertise in customer experience analytics, systems optimization, and performance strategy.
- Supported staff development and process improvements across multiple service teams.
- Recognized for adaptability, analytical problem-solving, and emerging leadership excellence.
- Completed day-to-day duties accurately and efficiently.
Child Guidance Specialist
Casa de los Niños
Tucson
12.2012 - 12.2017
- Designed and implemented therapeutic and educational programs for children in crisis care.
- Developed individualized service plans ensuring DES standards and compliance.
- Led staff training and supervision, promoting trauma-informed care and quality assurance.
- Managed payroll audits and administrative operations with accuracy and attention to detail.
- Strengthened community partnerships through volunteer initiatives and outreach programs.
Care Coordinator
Casa de los Niños
Tucson
05.2012 - 12.2012
- Managed behavioral health cases for children and families, ensuring integrated care delivery.
- Coordinated with social service agencies to provide behavioral and community supports.
- Produced comprehensive case documentation and court reports supporting client outcomes.
Primary Care Worker
Casa de los Niños
Tucson
03.2007 - 05.2012
- Provided direct care and emotional support to children in residential crisis programs.
- Collaborated with families, caseworkers, and therapists to meet treatment goals.
- Maintained detailed documentation ensuring compliance and care consistency.
AmeriCorps Member
Volunteer Center of Southern Arizona
Tucson
01.2005 - 08.2005
- Developed and led civic engagement programs for at-risk youth.
- Coordinated volunteer activities and educational presentations for community organizations.
- Designed after-school tutoring initiatives that improved student performance and confidence.
Education
Bachelor of Arts - Visual Communication
University of Arizona
Tucson, AZ 08.2015 - 12/2018
Associate of Fine Arts - Liberal Arts And Sciences
Pima Community College
Tucson, AZ 08.2008 - 05/2010
Skills
- Leadership & Team Development
- Training & Instructional Design
- Customer Experience & Engagement
- Data Analysis & Process Improvement
- Community Outreach & Collaboration
- Conflict Resolution & Communication
- Microsoft Office Suite
- Data-driven decision making
- Verbal and written communication
Community Service Experience
Volunteer Center of Southern Arizona, Tucson, AZ, AmeriCorps Member, 01/01/05, 08/01/05, Developed and led civic engagement programs for at-risk youth., Coordinated volunteer activities and educational presentations for community organizations., Designed after-school tutoring initiatives that improved student performance and confidence.
Profile
profile.indeed.com/p/elizabethc-qcqrvt6
Timeline
Customer Service Supervisor I
GEICO
08.2020 - Current
Management Development Program
GEICO
06.2018 - 08.2020
Bachelor of Arts - Visual Communication
University of Arizona
08.2015 - 12/2018
Child Guidance Specialist
Casa de los Niños
12.2012 - 12.2017
Care Coordinator
Casa de los Niños
05.2012 - 12.2012
Associate of Fine Arts - Liberal Arts And Sciences
Pima Community College
08.2008 - 05/2010
Primary Care Worker
Casa de los Niños
03.2007 - 05.2012
AmeriCorps Member
Volunteer Center of Southern Arizona
01.2005 - 08.2005