Elizabeth Davalos
Phoenix
Summary
Results-driven Operations Coordinator skilled in dispatching, logistics coordination, and customer service optimization. Proven track record in managing high-volume calls, processing payments accurately, and utilizing technology for efficient operations, contributing to enhanced service delivery and operational efficiency.
Overview
24
24
years of professional experience
Work History
Coordinator
All City Towing
Tempe
02.2025 - Current
- Manage high-volume incoming calls to provide timely assistance and resolve customer inquiries
- Dispatch drivers and communicate service assignments
- Coordinate daily towing operations to ensure timely customer service
- Utilize GPS navigation tools to optimize driver routing for improved service delivery
- Tracked vehicle locations using computer systems to ensure accurate operational records
- Process payments and maintain accurate transaction documentation
- Maintain organized files and assist with reporting and data entry
Office Coordinator
ACE Auto Towing & Recovery LLC
Phoenix
09.2019 - 01.2024
- Coordinated incoming calls and provided customer support to ensure timely resolution of inquiries
- Facilitated office administration and operational coordination to streamline workflow
- Collected customer payments and processed cash deposits
- Maintained comprehensive records of vehicle movements and transactions to support operational accuracy
- Dispatched vehicles for repossession and towing operations
Credit Assistant
LG Surfaces LLC
Peoria
01.2008 - 12.2019
- Analyzed credit data and financial statements
- Generated financial ratios to assess credit risk and inform lending decisions
- Evaluated customer records and recommended payment plans to enhance repayment likelihood
- Completed and submitted loan applications for approval
- Collected past-due payments and monitored accounts to maintain cash flow
Office Administrator
AZ Towing and Recovery
Phoenix
05.2015 - 09.2019
- Managed daily office operations to ensure seamless support for towing services
- Dispatched drivers and coordinated repossession assignments to optimize response times
- Printed invoices, collected payments, and prepared deposits to maintain accurate financial records
- Maintained organized company records and administrative documentation
Loan Closer / Mortgage Funder
Geneva Financial LLC
Tempe
08.2015 - 07.2017
- Executed closing disclosure reconciliation audits to ensure compliance and accuracy
- Coordinated with title companies to balance loans for efficient funding
- Met strict daily wire deadlines for funded loans
- Managed high-volume loan pipelines while maintaining accuracy and compliance
- Reviewed loan files daily to prepare accurate loan documentation for timely processing
Underwriter
Metropolitan Real / Fast and Furious Auto Loans
Phoenix
07.2014 - 08.2015
- Reviewed auto finance loan applications and rendered informed credit decisions to support lending objectives
- Structured approvals to maximize profitability and dealer relationships
- Communicated credit decisions promptly to facilitate timely responses for applicants
- Maintained a collections pipeline of 150+ loans
- Processed denial letters and maintained compliance documentation to ensure regulatory adherence
- Assisted with leasing packages and administrative documentation
Accounting Assistant
Wagner Pest Solutions
Phoenix
03.2012 - 07.2014
- Reconciled financial records with employees, management, and customers to ensure accuracy and compliance
- Verified invoices and resolved discrepancies to maintain accurate accounting records
- Prepared deposits and processed check and credit card payments to facilitate timely cash flow
- Classified and recorded financial data in accounting systems
- Communicated with customers to discuss overdue balances and payment options
- Supported monthly reconciliation of bank statements and accounts payable.
- Provided administrative support during audits by organizing necessary documentation.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Researched discrepancies between invoices, purchase orders, packing slips.
Loss Mitigation Specialist
JPMorgan Chase Bank NA
Tempe
12.2010 - 07.2012
- Established tailored repayment plans and schedules with customers to ensure manageable loan terms
- Reviewed loan documentation for accuracy and compliance
- Interviewed loan applicants to assess financial situations and gather necessary information
- Prepared comprehensive loan applications and closing documentation to facilitate timely processing
- Verified collateral values used as loan security
Loan Officer
Tio Rico Title Loans
Phoenix
10.2011 - 02.2012
- Evaluated loan applications for creditworthiness and compliance with policies.
- Analyzed applicant financial status and credit history to assess loan eligibility and risk.
- Approved or denied loan applications based on established guidelines.
- Approved loans within policy limits and referred exceptions to management
- Reviewed credit histories and financial documents to ensure accurate evaluation of loan applications.
- Reviewed loan agreements to confirm completeness and accuracy.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Communicated with clients to resolve inquiries and provide updates promptly.
- Conducted collateral inspections and processed payments
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
Collections Representative III
JPMorgan Chase Bank NA
Phoenix
11.2002 - 11.2007
- Contacted customers to discuss overdue accounts and facilitate repayment solutions
- Persuaded customers to resolve delinquent balances
- Negotiated repayment plans with customers
- Processed payments and maintained accurate account records to ensure financial integrity
- Recorded collection activity and financial information to track account statuses and support decision-making
Skills
- Logistics coordination
- Data entry and database management
- Data management
- Customer communication
- Budget management
- Team collaboration tools
- Windows operating systems
- GPS navigation and route coordination
- Accounts management
- Record documentation
- Payment processing
- Time management and organization
Languages
Spanish
Professional
Timeline
Coordinator
All City Towing
02.2025 - Current
Office Coordinator
ACE Auto Towing & Recovery LLC
09.2019 - 01.2024
Loan Closer / Mortgage Funder
Geneva Financial LLC
08.2015 - 07.2017
Office Administrator
AZ Towing and Recovery
05.2015 - 09.2019
Underwriter
Metropolitan Real / Fast and Furious Auto Loans
07.2014 - 08.2015
Accounting Assistant
Wagner Pest Solutions
03.2012 - 07.2014
Loan Officer
Tio Rico Title Loans
10.2011 - 02.2012
Loss Mitigation Specialist
JPMorgan Chase Bank NA
12.2010 - 07.2012
Credit Assistant
LG Surfaces LLC
01.2008 - 12.2019
Collections Representative III
JPMorgan Chase Bank NA
11.2002 - 11.2007