Elizabeth Giles
Peoria
Summary
Dynamic professional with extensive experience at Ashley Furniture, specializing in data compilation and reporting. Demonstrated success in enhancing operational efficiency through critical thinking and effective team collaboration. Proficient in Microsoft Office applications, consistently delivering precise, error-free reports while building strong client relationships.
Overview
17
17
years of professional experience
Work History
VIP- Guest Experience
Ashley Furniture Homestore
08.2020 - Current
- Ensured accuracy and efficiency in data entry tasks through meticulous attention to detail.
- Reviewed and updated client correspondence files to uphold record integrity.
- Identified and reported data entry errors to relevant departments promptly.
- Collaborated with supervisors and colleagues to expedite data processing and resolve discrepancies.
- Develops reports and implements procedures to ensure effective operation and continuous improvement of the VIP program.
Order Entry Clerk
Glove It,LLC
12.2019 - 08.2020
- Executed precise order entry and conducted thorough data verification.
- Addressed customer inquiries and performed account maintenance.
- Documented shipping details for orders and tracked packages as required.
- Processed cash payments along with credit and debit card transactions.
- Reviewed orders to ensure accuracy, completeness, and compliance with customer specifications.
- Entered order information into system and updated customer accounts to monitor order status.
Technical Support Representative
Consumer Cellular
04.2019 - 12.2019
- Resolved diverse technical issues across multiple systems for customers in various time zones.
- Assisted customers in identifying problems and explained solutions to restore functionality.
- Managed high call flow and addressed technical support needs efficiently.
- Documented support interactions to ensure accurate records for future reference.
- Utilized ticketing systems to manage and process support requests effectively.
Customer Service Lead
TTEC
05.2018 - 10.2018
- Managed customer inquiries and suggestions with professionalism and courtesy.
- Actively listened to customers, resolving concerns swiftly and escalating major issues when necessary.
- Answered a high volume of customer calls promptly to minimize wait times.
- Updated account information to ensure accurate customer records.
- Maintained high customer satisfaction through proactive strategies addressing needs and concerns.
Technical Support Lead
Convergys
05.2017 - 04.2018
- Managed high call volume, delivering technical support for diverse issues.
- Translated complex technical concepts into clear language for non-technical users.
- Documented support interactions to enhance training materials.
- Assisted customers in identifying problems and formulating effective solutions.
- Resolved various technical issues across multiple systems for global end-users.
- Developed and implemented training initiatives for new hires.
Lead Receptionist/Trainer
BPL Plasma
02.2015 - 05.2017
- Recruited, trained, and mentored new instructors to enhance instructional quality.
- Developed and implemented comprehensive lesson plans and teaching aids including reference materials and videos.
- Oversaw daily operations of training department to ensure smooth functioning.
- Assessed staff performance and training effectiveness, identifying opportunities for new program development.
Account Manager
Arrowhead Insurance
10.2008 - 05.2012
- Conducted annual reviews of policies to ensure information accuracy and relevance.
- Analyzed customer needs to deliver tailored insurance solutions.
- Evaluated risk factors to recommend suitable coverage levels.
- Educated clients on insurance products and procedural details.
- Met with customers to discuss available products and policies comprehensively.
- Identified potential sales prospects from agency databases for outreach.
- Assessed financial needs by reviewing existing coverage and aligning new offerings with long-term goals.
Education
Associate of Applied Science - General Studies
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ06-2028
Skills
- Data compilation and reporting
- Standard operating procedures
- Typing proficiency
- Excel expertise
- Efficient data entry
- Microsoft Office applications
- Accounts payable and receivable
- Data collection and verification
- Client data management
- Database administration
- Critical thinking
- Administrative management
- Customer relationship management
- Problem solving
- Team collaboration
- Client correspondence
Timeline
VIP- Guest Experience
Ashley Furniture Homestore
08.2020 - Current
Order Entry Clerk
Glove It,LLC
12.2019 - 08.2020
Technical Support Representative
Consumer Cellular
04.2019 - 12.2019
Customer Service Lead
TTEC
05.2018 - 10.2018
Technical Support Lead
Convergys
05.2017 - 04.2018
Lead Receptionist/Trainer
BPL Plasma
02.2015 - 05.2017
Account Manager
Arrowhead Insurance
10.2008 - 05.2012
Associate of Applied Science - General Studies
Maricopa Community Colleges, Glendale Community College