Elizabeth Gomez
Mesa
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Chat Representative
24-7 Intouch
Mesa
06.2018 - 01.2022
- Developed an understanding of customer needs by actively listening during conversations.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Identified potential opportunities to improve customer experience by suggesting additional products or services.
Customer Service Chat Representative
Amazon
Mesa
01.2022 - 04.2024
- Engaged with customers through live chat, providing prompt and accurate information
- Resolved customer complaints and issues efficiently, ensuring a positive experience.
- Assisted in developing chat scripts to standardize responses and improve service.
- Conducted follow-ups with customers to ensure satisfaction post-interaction.
- Utilized feedback to enhance chat processes and customer engagement strategies.
Education
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ06-2017
Skills
- Live chat support
- Customer service
- Customer engagement
- Time management
- Effective communication
- Problem solving
- Data entry
- Language fluency
- Empathy display
- Strong work ethic
- Quick typing
- Patience and tolerance
- Typing speed
- LiveChat messaging
- Performance tracking
- Teamwork skills
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Chat Representative
Amazon
01.2022 - 04.2024
Customer Service Chat Representative
24-7 Intouch
06.2018 - 01.2022
GED -
Maricopa Community Colleges, Mesa Community College
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