Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elizabeth Gugula

Chandler,AZ

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.

Overview

8
8
years of professional experience

Work History

Operations Manager (Remote)

Avnet Inc
08.2023 - Current
  • Manage the day-to-day operations of the business to ensure smooth and efficient processes.
  • Monitor key performance indicators (KPIs) to evaluate operational efficiency and suggest improvements.
  • Develop and implement operational policies, procedures, and systems.
  • Lead, mentor, and motivate cross-functional teams to achieve operational goals.
  • Conduct performance reviews and provide coaching to team members.
  • Ensure effective communication between departments to meet organizational objectives.
  • Collaborate with customer service and sales teams to ensure customer satisfaction.
  • Address any operational issues impacting customer experience or service delivery.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.

Global Program Manager II

Avnet Inc
08.2021 - 08.2023
  • Provide customer service and sales support for internal teams and customer engagement
  • Provide support for supply chain shortages and customer engagements
  • Responsible for handling more complex discrepancies, recommending solutions and/or action plans to internal sales staff
  • Responsible for order to Invoice process, including order entry and maintenance, value added order entry and follow up
  • Met tight deadlines to satisfy client demands and project timelines.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Developed comprehensive program plans, ensuring timely delivery of milestones and alignment with overall business objectives.

Project Manager

Arrow Electronics
11.2018 - 07.2021
  • Led strategic product commercialization initiatives and continuous process improvements
  • Coordinated cross-functional work streams in external manufacturing technical transfer and new product introduction activities
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Logistics Operations Associate

Arrow Electronics
09.2017 - 11.2018
  • Supported corporate strategic initiatives with a focus on process improvements
  • Worked closely with quality, process development, and supply chain teams to enhance operational efficiency
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Followed shipping and receiving procedures for goods and materials.
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.

Returns Specialist Admin

Arrow Electronics
06.2017 - 09.2017
  • Provided customer service and sales support, resolving complex discrepancies, and recommending solutions
  • Assisted in daily inventory adjustments in collaboration with the Inventory Control Coordinator
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Operated electric pallet jack, forklift and manlift.
  • Implemented a tracking system for returned merchandise, improving inventory control and reducing losses from damaged or missing items.

Education

High School Diploma -

Hannibal High School
Hannibal, NY
01-2012

Skills

  • Microsoft Office Suites
  • Project Management
  • Team Management & Performance monitoring
  • Communication
  • Problem-solving
  • Warehouse Management Systems (WMS)
  • SAP
  • Oracle ERP
  • Salesforce
  • IQuote
  • RMA
  • Team leadership
  • Customer service
  • Inventory management
  • Customer relationship management
  • Inventory control
  • Continuous improvements
  • Process improvements

Accomplishments

  • Lean Six Sigma - Green Belt Certified - Arrow Electronics
  • Received the Resilience award for being able to adapt to any working setting and or situation - Arrow Electronics
  • Lead to Achieve - Manager program. Setting up managers for success - Avnet Inc

Timeline

Operations Manager (Remote)

Avnet Inc
08.2023 - Current

Global Program Manager II

Avnet Inc
08.2021 - 08.2023

Project Manager

Arrow Electronics
11.2018 - 07.2021

Logistics Operations Associate

Arrow Electronics
09.2017 - 11.2018

Returns Specialist Admin

Arrow Electronics
06.2017 - 09.2017

High School Diploma -

Hannibal High School

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Elizabeth Gugula